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- Tasks: Join us as a Contract Support Officer, managing access control and ensuring safety at various sites.
- Company: Ward Security provides top-notch security solutions across the UK with a focus on people and service.
- Benefits: Enjoy flexible hours, discounted gym memberships, cinema tickets, and a 24/7 Employee Assistance programme.
- Why this job: Gain valuable experience in the security industry while working in a supportive and inclusive environment.
- Qualifications: Must have customer service experience, an SIA licence, and a positive attitude towards challenges.
- Other info: Full flexibility is required; opportunities for growth through training and development are available.
Are you looking to gain more experience within the security industry? Are you an experienced security officer who is looking for flexible hours across multiple sites in Croydon and surrounding areas and would like the opportunity to apply your skills and experience within the team at Ward?
…Apply now!
As a Contract Support Officer you will be the access control to the building, meeting and greeting visitors, contractors and staff, you will be vigilant and be the first point of call for any suspicious activity. Within this you will carry out ID checks, respond to emergencies and provide information to all staff and visitors.
The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public, outside working, patrolling and Front of House duties as required. The suitable candidate will be able to cover sickness, holidays and events when required, including last minute cover when contacted. Full flexibility is a must for this role.
Role: Contract Support Officer
Pay Rate: £13.85 p/h
Shift Pattern : Days, Nights and Weekends (full flexibility required)
Location: Croydon and surrounding areas
Role Requirements: Door Supervisor SIA licence and UK Driving licence (desired)
What benefits we offer via our ReWard membership:
- Discounted gym membership
- Restaurant and Supermarket vouchers
- Cinema tickets
- 24/7 free Employee Assistance programme
Other benefits include:
- SIA Licensing savings scheme
- Cycle to work salary sacrifice scheme
- Pension and Life Assurance benefits
Main Duties:
- To provide the security measures necessary for the safeguarding of the property and people within the premises
- Cover reception duties if/when required (Front of House experience is desired)
- To protect the premises above from possible unauthorised entry by use of force or illegal instruments whereby a loss of goods may result in subsequent damage to the client\’s business.
- To ensure effective security of the assigned patrol locations against damage by fire, water, theft or vandalism.
- To detect, where possible, those responsible for losses or malicious damage to the client\’s property.
- To ensure that all persons wishing to enter the premises are fully identified as belonging to either the authorised client\’s personnel or visitors whom the client management can verify.
- To ensure that all reasonable instructions the client issues are implicitly and swiftly acknowledged.
- To provide a robust and efficient emergency response system to any emergency within the premises/building.
- To offer advice / assistance staff and visitors
- Protect the premises, property and personnel from theft, damage and violence
- Patrol the site and buildings to prevent fire, flood, theft and damage
- Search premises and people as instructed
- Provide access to cleaners and maintenance staff as instructed
- Provide staff to assist, as directed, in support of programmes, corporate events and functions
- Checking and validating all staff, visitors and contractors passes
- Issue and log keys; ensure their security and safe return after use
- Operating, monitoring and responding to installed security and safety systems including CCTV, access control, intruder and fire alarms
- Maintaining a log of occurrences
- Production of incident reports
- Direct and assist visitors
- Locking and unlocking of offices as necessary
- Checking of firefighting equipment
- Monitoring and overseeing the effective performance of security equipment
- Comply with and operate site security instructions and policies
- Comply with and operate site emergency and Health & Safety procedures; respond as necessary to emergencies, including assistance to the emergency services in the event of fire/bomb threats
Must Haves:
- Valid SIA licence
- Valid CCTV licence (desired, not essential)
- UK Drivers licence (preferable)
- Proven work experience as a Security Officer (minimum 1 year)
- Experience in Front of House/Reception duties
- Excellent customer service and communication skills
- High level of self-presentation
- IT literate- Ability to operate detecting systems and emergency equipment
- Quick thinking and problem-solving skills
- A positive attitude to dealing with people and taking on challenges
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
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Contract Support Officer - Croydon employer: Ward Security Limited
Contact Detail:
Ward Security Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Officer - Croydon
✨Tip Number 1
Familiarise yourself with the specific security protocols and emergency procedures relevant to the role. Understanding these will not only help you during the interview but also demonstrate your commitment to safety and preparedness.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Since this role involves interacting with the public, showcasing your ability to handle various situations with professionalism can set you apart from other candidates.
✨Tip Number 3
Be ready to discuss your flexibility and availability. Given that the role requires covering shifts at short notice, emphasising your willingness to adapt to changing schedules can make a positive impression on the hiring team.
✨Tip Number 4
Prepare examples of past experiences where you successfully managed security incidents or emergencies. Sharing these stories can illustrate your quick thinking and problem-solving skills, which are crucial for a Contract Support Officer.
We think you need these skills to ace Contract Support Officer - Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security and customer service. Emphasise any previous roles that involved access control, emergency response, or Front of House duties, as these are key aspects of the Contract Support Officer role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements listed in the job description. Mention your SIA licence, customer service skills, and flexibility to work various shifts. Show enthusiasm for the role and how you can contribute to Ward Security.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as quick thinking, problem-solving, and excellent communication. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the security industry.
How to prepare for a job interview at Ward Security Limited
✨Showcase Your Customer Service Skills
As a Contract Support Officer, you'll be interacting with the public regularly. Be prepared to discuss your previous customer service experience and how you handle challenging situations. Use specific examples to demonstrate your ability to remain calm and professional under pressure.
✨Demonstrate Flexibility
This role requires full flexibility in terms of hours and locations. During the interview, express your willingness to cover shifts at short notice and your ability to adapt to different environments. Highlight any past experiences where you've successfully managed changing schedules.
✨Emphasise Your Vigilance and Attention to Detail
Security roles demand a keen eye for detail. Prepare to discuss how you stay alert and vigilant in busy environments. Share examples of how you've identified potential security issues or handled emergencies effectively in your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about how you would respond to various situations, such as dealing with suspicious activity or managing a crowd during an event. Practising these scenarios can help you articulate your thought process clearly.
