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- Tasks: Provide top-notch customer service and maintain a secure environment in the City of London.
- Company: Join a diverse team committed to excellence and equal opportunities.
- Benefits: Competitive pay, SIA licensing support, gym discounts, and career development.
- Other info: Flexible shifts with opportunities for progression and training.
- Why this job: Make a real difference while gaining valuable experience in security and customer service.
- Qualifications: SIA licence, strong communication skills, and a professional attitude required.
The predicted salary is between 30000 - 40000 £ per year.
The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanor alongside excellent personal presentation. Excellent communication skills are essential.
Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.
- Pay Rate: £14.80 per hour
- Shift Pattern: Days, Nights and Weekends (Minimum 12 Hours)
- Location: London
Role Requirements:
- SIA License
Benefits:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Progression, training, and development opportunities
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Qualifications:
- Valid SIA licence
- Good customer service and communication skills
- Proven work experience as a Security Officer (min 1 year)
- Excellent customer service and communication skills
- Professional attitude and appearance
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Experience within a Corporate Security (min 1 year)
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate - Ability to operate detecting systems and emergency equipment
Responsibilities:
- Act as a point of contact and information center to staff and visitors.
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
- Report any issues to the supervisor or duty manager.
- Always conduct yourself in a professional manner.
- Respond to emergencies.
- Deal with conflict in an appropriate manner if required.
- Write up incidents to the standard expected by Management.
- Carry out ID checks.
- Be vigilant to Health and Safety risks.
- Work on own initiative.
- Ensure that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.
We are an equal opportunity employer committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Contract Support Officer - City of London employer: Ward Security Limited
Contact Detail:
Ward Security Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Officer - City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the security sector and let them know you're on the hunt for a Contract Support Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and security. We recommend role-playing with a friend or family member to get comfortable with your responses and showcase your excellent communication skills.
✨Tip Number 3
Show off your IT skills! Be ready to discuss your experience with security systems and emergency equipment during interviews. Highlighting your tech-savviness can set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contract Support Officer - City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help others, especially in a security context. Remember, this role is all about providing exceptional service!
Keep It Professional: Your written application should reflect the professional attitude we’re looking for. Use clear and concise language, and make sure your presentation is polished. This is your chance to show us you can communicate effectively, just like you would in the role.
Be Specific About Your Experience: When detailing your work history, be specific about your roles and responsibilities, especially in security. We love to see concrete examples of how you've handled emergencies or conflicts, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Ward Security Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the security sector. Be ready to discuss your previous experience as a Security Officer, especially any specific situations where you demonstrated excellent customer service or handled emergencies.
✨Show Off Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with staff and visitors in past roles, whether in person, over the phone, or via email.
✨Dress to Impress
First impressions matter! Ensure you present yourself professionally. Wear smart attire that reflects the polished image expected in a corporate environment, and don’t forget to maintain a clean and tidy appearance.
✨Be Proactive and Resourceful
During the interview, highlight your ability to think on your feet. Share examples of how you've dealt with unexpected situations or conflicts in the past, showcasing your problem-solving skills and initiative.