At a Glance
- Tasks: Monitor CCTV and alarms, dispatch teams, and support live incidents.
- Company: Join a leading security firm with a commitment to inclusivity.
- Benefits: Competitive pay, career progression, gym discounts, and 24/7 support.
- Other info: Flexible shifts with opportunities for training and development.
- Why this job: Be at the forefront of security operations and make a real difference.
- Qualifications: Valid SIA CCTV Licence and strong communication skills required.
The predicted salary is between 29000 - 31000 £ per year.
We are seeking CCTV Advisors to join our National Operations Centre (Control Room) team. You’ll be at the heart of our operations monitoring CCTV and alarms, dispatching mobile teams, and supporting live incidents across a wide client base. This role is ideal for those with strong attention to detail, clear communication skills, and the flexibility to work varied shifts on a zero-hours basis.
Pay Rate: £14.11
Shift Pattern: Variable, including days, nights and weekends
Location: Chatham, Kent (HQ)
Role Requirements:
- Must have a Valid SIA CCTV Licence
Benefits Include:
- Financial support for SIA Licensing and renewals
- Company Pension Scheme
- Life Assurance benefits
- Career progression, training, and development opportunities
- Additional benefits via our ReWard membership:
- Discounted gym memberships
- Savings at major retailers and travel providers
- Restaurant and supermarket vouchers
- Cinema tickets
- Access to a 24/7 Employee Assistance Programme
Main Duties:
- Monitor multiple CCTV systems and alarms across client premises
- Respond to alerts and dispatch mobile officers as needed
- Maintain accurate logs and incident records using control room software
- Liaise with clients and internal teams professionally
- Follow strict data protection and escalation protocols
- Deliver clear and detailed handovers between shifts
Must Haves:
- Valid SIA CCTV Licence
- Experience in a control room or security coordination role
- Strong verbal communication and written reporting skills
- Ability to remain calm, alert, and responsive during critical incidents
- Tech-savvy with basic IT knowledge (incident logging, CCTV software, emails)
- Flexible, reliable, and able to cover shifts at short notice
- A team player with the confidence to make independent decisions
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
As an equal‑opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
National Operations Centre - Relief Advisor - HQ in Chatham employer: Ward Security Limited
At Ward Security, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. Our National Operations Centre team in Chatham provides unique opportunities for career progression and professional development, alongside competitive benefits such as financial support for SIA licensing, a company pension scheme, and access to our ReWard membership for discounts on various services. Join us to be part of a dynamic team where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land National Operations Centre - Relief Advisor - HQ in Chatham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. We recommend doing mock interviews with friends or family to build your confidence and get feedback on your responses.
✨Tip Number 3
Showcase your skills! If you have experience with CCTV systems or control room operations, be ready to discuss specific examples. Highlighting your relevant experience can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace National Operations Centre - Relief Advisor - HQ in Chatham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in control room or security roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your SIA CCTV Licence and any tech-savvy abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Relief Advisor role. We love seeing clear communication skills, so keep it concise and engaging while addressing how you can contribute to our team.
Showcase Your Flexibility:Since this role involves varied shifts, let us know about your availability and willingness to cover shifts at short notice. Highlighting your flexibility will show us that you’re ready to jump in when needed!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Ward Security Limited
✨Know Your Stuff
Make sure you’re familiar with the role of a CCTV Advisor and the specific duties involved. Brush up on your knowledge of CCTV systems, incident logging, and data protection protocols. This will show that you’re serious about the position and ready to hit the ground running.
✨Communicate Clearly
Since strong verbal communication is key in this role, practice articulating your thoughts clearly. You might be asked to explain how you would handle a specific incident or communicate with clients. Use examples from your past experiences to demonstrate your skills.
✨Stay Calm Under Pressure
Prepare for situational questions that assess your ability to remain calm during critical incidents. Think of times when you’ve had to make quick decisions under pressure and be ready to share those stories. This will highlight your ability to handle the demands of the job.
✨Flexibility is Key
Since the role requires covering varied shifts, be prepared to discuss your availability and willingness to adapt. Show that you understand the importance of being reliable and flexible, especially in a control room environment where every second counts.
