Team Leader - Birmingham - B3 3AX

Role Security Team Leader based in Birmingham, B3 3AX.

Pay rate £15.50 per hour. Shift pattern 4 on 4 off days and nights (average 42 hours per week).

Location Birmingham, B3 3AX.

Role requirements:

• Door Supervisor SIA licence and UK Driving Licence.

Benefits:

• Discounted gym membership.
• Discounts at major retailers.
• Restaurant and supermarket vouchers.
• Cinema tickets.
• Access to 24/7 free Employee Assistance programme.
• Financial support for SIA Licensing and renewal.
• Cycle to work salary sacrifice scheme.
• Company Pension scheme.
• Life Assurance benefits.
• Progression, training, and development opportunities.

Main duties:

• Directly manage the supervision of personnel, ensuring the Company's obligations are adhered to at all times in a timely and professional manner.
• Gatehouse, access control and patrol duties.
• Ensure all personnel on site under your remit are rostered appropriately to meet contractual obligations.
• Be the first port of call for all security issues and staff issues on site, and escalate as necessary.
• Ensure that all relevant information is collated and recorded for future reference.
• Liaise with all Security Officers ensuring that all information is made available for the operation of the Company to work effectively.
• Provide documentation and reports in support of day-to-day operational activities.
• Respond and take action in the event of evacuations and emergencies ensuring that your team takes appropriate action.
• Ensure that staff and clients assist the Health & Safety Officer to comply with policies and regulations.
• Participate in and ensure the continuation of specialist training to key members of staff within your authority.
• Ensure that all members of your team work appropriately and effectively, providing further training where required.
• Ensure that all duties are carried out by you and your team according to the site-specific assignment instructions and the Client's and Company's wishes.
• Provide regular foot patrols within defined areas as an effective deterrent to protect the client’s property and assets.
• Control access to the client’s premises, examine documentation to ascertain authenticity and authority to gain access, including patrols.
• Monitor CCTV and alarm functions, ensuring all necessary documentation is completed and respond as required.
• Submit detailed reports on the discovery of health-and-safety and crime issues to the relevant authority, verbally or in report form as required.
• Carry out routine search procedures in a sensitive manner, including vehicles, buildings, and persons.
• Deal with all incidents falling within the security remit and report all incidents to the relevant authority.
• Serve as a point of contact and information central to staff and visitors.
• Sort/collect mail and ensure goods in/out are handled according to site-specific Assignment Instructions.
• Maintain a log of all visitors, incidents, and other records required by the client.
• Maintain the client's key safe and record all movements of keys on the premises.
• Identify suspicious persons and actions and report such circumstances appropriately.

Must haves:

• Valid SIA licence and CCTV licence required.
• Proven work experience as a Team Leader.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy in tasks.
• Ability to effectively manage building staff with industry experience.
• High level of self-presentation.
• IT literacy – ability to operate detecting systems and emergency equipment.
• Quick thinking and problem-solving skills.
• Positive attitude to dealing with people and taking on challenges.
• Experience with escalation procedures relating to staff, incidents, and operations.
• Sound working knowledge of security best practices and legislation affecting security.
• Security professional with extensive knowledge of the security industry, public sector or armed forces.
• Strong management and leadership skills, ability to influence, negotiate, and engage.
• Sound judgement and decision-making skills with a hands-on problem-solving approach, able to remain calm under pressure and take control of incidents.
• Experience in writing procedures, drafting reports, and preparing business cases.

Equal Opportunities Statement:

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.