Security Team Leader - Birmingham - B3

Are you an experienced security officer, have led a team, or have years of security experience to progress to a higher level? Do you have excellent communication skills and a passion for delivering customer service and managing a team? Ward Security is looking for an experienced Security Team Leader to become a valuable member and a leader of our team based in Birmingham.

We are looking for someone who is a hands-on problem solver, can manage a team with confidence, and has perfect time-management skills.

Role Requirements:

• Door Supervisor SIA licence and UK Driving Licence

Main Duties:

• Directly manage the supervision of personnel, ensuring that the Company's obligations are adhered to at all times in a timely and professional manner.
• Gatehouse, access control and patrol duties.
• Ensure all personnel on site under your remit are rostered appropriately to ensure that the contractual obligations are met.
• Be the first port of call for all security issues and staff issues on site, and elevate as necessary.
• Ensure that all relevant information is collated and recorded for future reference.
• Liaise with all Security Officers ensuring that all information is made available for the operation of the Company to work effectively.
• Provide documentation and reports in support of the day-to-day operational activities.
• Respond and take action in the event of evacuations and emergencies ensuring that your team takes appropriate action.
• Ensure that staff and clients of the Company assist the Health & Safety Officer to ensure compliance with policies and regulations.
• Participate in and ensure the continuation of specialist training to key members of staff within the remit of your authority.
• Ensure that all members of your team work appropriately and effectively, whilst giving further training in specific areas where required.
• Ensure that all duties are carried out by you and your team by the site-specific assignment instructions and by the Client's & Company's wishes.
• Provide regular foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets.
• Effectively control access to the client’s premises, examine documentation to ascertain the authenticity and authority to gain access.
• Provide monitoring functions to CCTV and alarm functions, ensuring all necessary documentation is completed.
• Submit detailed reports on the discovery of issues relating to health and safety and crime to the relevant authority either verbally or in report form as required.
• Carry out routine search procedures in a sensitive manner to include vehicles, buildings and persons.
• Effectively deal with all incidents falling within the security remit.
• Provide a point of contact and information central to staff and visitors.
• Maintain a log of all visitors, incidents and any other records that may be required by the client.
• Maintain the client’s key safe to issue and record all movements of keys within the client's premises.
• Identify suspicious persons and actions and report such circumstances in the appropriate way.

Must Haves:

• Valid SIA licence and CCTV licence required.
• Proven work experience as a Team Leader.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy in tasks.
• High level of self-presentation.
• IT literate - Ability to operate detecting systems and emergency equipment.
• Quick thinking and problem-solving skills.
• A positive attitude to dealing with people and taking on challenges.
• Experience in dealing with escalation procedures relating to staff, incidents and operations.
• A sound working knowledge of security best practices and legislation affecting security.
• Strong management and leadership skills, ability to influence, negotiate and engage.
• Sound judgement and decision-making skills with a ‘hands-on’ problem-solving approach.
• Experience in writing procedures, drafting reports, and preparing business cases.

Who We Are:

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally, we seek the best talent to uphold our vision “We look after our people; our people look after our clients.”

Why Work For Us?

Apart from joining our friendly team, we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people, we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.