Security Officer - Paradise in Birmingham

Do you have Security experience and looking for a new challenge? Do you provide exceptional customer service and maintain a professional demeanour? We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in Birmingham. Excellent communication skills are essential.

Within this role you will carry out ID checks, respond to emergencies and provide information to all staff and visitors. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour and excellent personal presentation.

Role Requirements:

• Door Supervisor and CCTV SIA licence

Benefits:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities
• Additional benefits we offer via our ReWard membership
• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Main Duties:

• Act as a point of contact and information centre to staff and visitors
• Always conduct yourself in a professional manner
• Ensure all instructions, both written and verbal are adhered to
• Guard access points, permitting or refusing entry, restraining trespassers
• Conduct foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets.
• Investigate and take the appropriate lawful action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents
• Complete daily reports, including relevant information, observations, surveillance footage, and signatures
• Excellent communication skills to all levels – verbally, written, phone and by security radios
• Effective operation of all pass systems relevant to an assignment
• Lawful searches of vehicles and persons in accordance with instructions issued.
• Practical working knowledge of all current and applicable firefighting equipment.
• Sound working knowledge of health and safety instructions pertaining to assigned duties.
• The ability to operate basic switchboard equipment effectively

Must Haves:

• Valid SIA licence
• CCTV Licence
• Proven work experience as a Security Officer (minimum 2 years)
• Excellent customer service and communication skills
• High level of self-presentation
• IT literate – Ability to operate detecting systems and emergency equipment
• Quick thinking and problem‑solving skills
• A positive attitude to dealing with people and taking on challenges

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal‑opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.