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- Tasks: Ensure safety and security while providing a welcoming front-of-house experience.
- Company: Join Ward Security, a leading provider of security services in the UK.
- Benefits: Enjoy competitive pay, pension scheme, life assurance, and wellness support.
- Why this job: Be part of a friendly team and make a real difference in safety.
- Qualifications: SIA licence required; customer service skills and a proactive attitude preferred.
- Other info: Opportunities for training, development, and career progression await you.
The predicted salary is between 11 - 15 £ per hour.
We are looking for a professional and dependable Front of House Security Officer to join our team in Birmingham. In this role, you will be responsible for ensuring the safety and security of our clients, visitors, and staff while delivering a welcoming and professional front-of-house experience.
Your duties will include:
- Monitoring and patrolling the premises
- Managing access control
- Responding promptly to incidents
- Maintaining a visible and reassuring presence
The ideal candidate will be confident, well-presented, and customer-focused, with excellent communication skills and a proactive, positive attitude. You will play a key role in providing an efficient, courteous, and effective service to our clients and visitors.
Security SIA licence essential.
Position: Front of House Security Officer
Pay rate: £13.00 per hour
Shift Pattern: 4 days 4 off, 4 nights 4 off - 42 hours a week
Location: Birmingham B1 2JB
Benefits include:
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Progression, training, and development opportunities
Must have:
- Good customer service and communication skills
- Experience within a similar position is preferred
- 5-year checkable work history
Duties:
- To deter unauthorised activity / entry
- To offer advice / assistance to staff, visitors and contractors
- Protect the premises, property and personnel from theft, damage, and violence
- Patrol the building to prevent fire, flood, theft, and damage
- Provide access to the premises to staff, visitors and contractors as instructed by the client
- Issue and log keys; ensure their security and safe return after use
- Operating, monitoring, and responding to installed security and safety systems including access control, intruder, and fire alarms
- Maintaining a log of occurrences
- Production of incident reports
- Ensure all incidents are escalated correctly and in a timely manner
- Direct and assist visitors
- Monitoring and overseeing the effective performance of security equipment
- To provide cover for the reception desk as and when required
- Carry out weekly checks of the fire exits and intruder alarm system
- Comply with and operate site security instructions and policies
- Comply with and operate site emergency and Health & Safety procedures; respond as necessary to emergencies, including assistance to the emergency services in the event of fire/bomb threats
Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally, we seek the best talent to uphold our vision: “We look after our people; our people look after our clients. We aim to retain and attract the very best of both.”
Why Work For Us? Apart from joining our friendly team, we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people, we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Front of House Security Officer - B1 2JB in Birmingham employer: Ward Security Limited
Contact Detail:
Ward Security Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Security Officer - B1 2JB in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Front of House Security Officer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get comfortable talking about your experience and how it relates to the job. Role-play with a mate or in front of the mirror to boost your confidence before the big day.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look sharp and professional when you show up for interviews or networking events.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it easier for us to connect with you.
We think you need these skills to ace Front of House Security Officer - B1 2JB in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Front of House Security Officer role. Highlight your relevant experience, especially in customer service and security, to show us you're the perfect fit!
Show Off Your Communication Skills: Since this role is all about being customer-focused, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to mention any specific examples where you’ve excelled in this area.
Be Professional and Presentable: We’re looking for someone who embodies professionalism. Make sure your application reflects that – from your formatting to your choice of words. A polished application will definitely catch our eye!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ward Security Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House Security Officer. Familiarise yourself with the key duties like monitoring premises, managing access control, and responding to incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires excellent communication and customer service skills, prepare examples from your past experiences where you've successfully handled difficult situations or provided exceptional service. This will highlight your ability to maintain a welcoming atmosphere while ensuring safety.
✨Dress the Part
As a Front of House Security Officer, you'll need to present a professional image. Dress smartly for your interview to reflect the standards expected in the role. A well-presented appearance can make a strong first impression and show that you take the opportunity seriously.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific security scenarios during the interview. Think about potential incidents you might face and how you would respond. Practising these responses will help you feel more confident and articulate during the actual interview.