Are you an experienced Security Account Manager with a strong operational background and a passion for delivering exceptional client service? We are looking for a driven and commercially aware professional to join our growing team and take ownership of a high‑profile portfolio. This is an exciting opportunity to work within a fast‑paced security operations environment where no two days are the same. You’ll play a key role in leading teams, building client relationships, driving operational excellence, and supporting business growth. The Role As Account Manager, you will be responsible for the effective and efficient management of a designated regional portfolio, ensuring exceptional service delivery, strong operational performance, and high levels of client satisfaction. You’ll act as a key point of contact for clients while leading teams across multiple sites, maintaining operational standards, managing financial performance, and identifying opportunities for business growth. Key Responsibilities Lead operational activities across your designated portfolio, ensuring the highest standards of service delivery Manage the finances for each site, maximizing profit through tight management of direct costs and ad‑hoc work Build and maintain strong client relationships through regular KPI and review meetings Produce reports, action plans, and client‑specific documentation in a timely manner Support business growth by identifying opportunities and collaborating with the regional sales team Ensure effective deployment and utilisation of personnel across all sites Monitor current threat levels and implement operational action plans where required Conduct investigations, disciplinary, and grievance hearings in line with company policy Drive team performance through leadership, supervision, coaching, and regular appraisals Support contract mobilisation and operational changes when required Maintain smooth day‑to‑day operations across a busy 24/7 environment as part of a wider management team About You 3+ years’ experience as an Account Manager Minimum 2 years’ experience within Operations/Security Proven experience leading and managing teams Strong communication, leadership, negotiation, and influencing skills Commercial awareness with the ability to identify growth opportunities Experience managing KPIs and operational performance reporting Good working knowledge of Microsoft Office applications Flexible approach with the ability to support a 24/7 operation when required Benefits We offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits, an in‑house Mental Health Team, Wellbeing Platform, inclusive culture recognised in our Diversity Champion
