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- Tasks: Provide top-notch customer service and maintain security at a busy London facility.
- Company: Join Ward Security, a leading provider of security solutions across the UK.
- Benefits: Enjoy perks like SIA licensing support, gym discounts, and a company pension scheme.
- Why this job: Be part of a friendly team that values growth, inclusivity, and employee wellbeing.
- Qualifications: Must have an SIA licence and at least one year of Front of House experience.
- Other info: Flexible 4 on, 4 off shifts with opportunities for training and career progression.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?
We are seeking an experienced and adaptable Front of House Officer to safeguard a prominent facility in Central London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential.
Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.
Role Requirements:
- SIA License
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Additional benefits we offer via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Must have:
- Valid SIA licence
- Good customer service and communication skills
- Proven work experience as a Front of House Officer (min 1 year)
- Excellent customer service and communication skills
- Professional attitude and appearance
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate - Ability to operate detecting systems and emergency equipment
Main Duties:
- Act as a point of contact and information centre to staff and visitors.
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
- Report any issues to the supervisor or duty manager.
- Always conduct yourself in a professional manner.
- Respond to emergencies.
- Deal with conflict in an appropriate manner if required.
- Write up incidents to the standard expected by Management.
- Carry out ID checks.
- Be vigilant to the Health and Safety risks.
- Work on own initiative.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
Front of House Officer - SE1, London - England employer: Ward Security
Contact Detail:
Ward Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Officer - SE1, London - England
✨Tip Number 1
Familiarise yourself with the specific security protocols and customer service standards expected in a Front of House role. Understanding these will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family, focusing on clarity and professionalism. This will prepare you for the high level of interaction required in this position.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully handled challenging situations in previous roles. This will highlight your ability to maintain a positive mindset under pressure.
✨Tip Number 4
Research Ward Security's values and culture to align your responses during interviews. Demonstrating that you share their commitment to inclusivity and employee wellbeing can set you apart from other candidates.
We think you need these skills to ace Front of House Officer - SE1, London - England
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your previous security experience and any roles that required excellent customer service. Use specific examples to demonstrate how you've successfully handled similar responsibilities in the past.
Showcase Communication Skills: Since excellent communication skills are essential for this role, include instances where you effectively communicated with customers or colleagues. Mention any experience in writing reports or handling inquiries, as this will show your ability to convey information clearly.
Professional Presentation: Given the importance of maintaining a professional demeanour, ensure your CV and cover letter reflect a polished and professional tone. Pay attention to formatting and language, and consider including a professional photo if appropriate.
Tailor Your Application: Customise your application to align with the job description. Use keywords from the job listing, such as 'vigilant', 'resourceful', and 'organisational skills', to demonstrate that you understand the role and possess the necessary attributes.
How to prepare for a job interview at Ward Security
✨Showcase Your Security Experience
Make sure to highlight your previous security experience during the interview. Be prepared to discuss specific situations where you successfully managed security challenges, as this will demonstrate your capability in the role.
✨Demonstrate Excellent Communication Skills
Since communication is key for a Front of House Officer, practice articulating your thoughts clearly. Use examples from past experiences where you effectively communicated with customers or handled conflicts to showcase your skills.
✨Maintain a Professional Demeanour
Dress appropriately and maintain a polished appearance for the interview. Your professional attitude should reflect the standards expected in the role, so be mindful of your body language and tone throughout the conversation.
✨Prepare for Emergency Scenarios
Be ready to discuss how you would respond to emergencies or unexpected situations. Think of examples from your past roles where you had to act quickly and resourcefully, as this will show your ability to handle pressure.
