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- Tasks: Provide top-notch customer service and maintain security at a busy London facility.
- Company: Join Ward Security, a leading provider of security solutions across the UK.
- Benefits: Enjoy perks like SIA licensing support, gym discounts, and a company pension scheme.
- Why this job: Be part of a supportive team that values growth, diversity, and employee wellbeing.
- Qualifications: Must have an SIA licence and experience in customer service or security roles.
- Other info: Full-time role with opportunities for training and career progression.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?
We are seeking an experienced and adaptable Front of House Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential.
Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.
- Pay Rate: £14.10 per hour
- Shift Pattern: 3 x days- 3 x nights 3 off Average hours 56 per week
- Location: Queen Victoria Street, London
Role Requirements:
- SIA License
Benefits Include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Must Have:
- Valid SIA licence
- Good customer service and communication skills
- Proven work experience as a Receptionist, Front of the House Officer, or similar role (min 1 year)
- Excellent customer service and communication skills
- Professional attitude and appearance
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Experience within a Corporate Security (min 1 year)
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate - Ability to operate detecting systems and emergency equipment
Main Duties:
- Act as a point of contact and information centre to staff and visitors.
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
- Report any issues to the supervisor or duty manager.
- Always conduct yourself in a professional manner.
- Respond to emergencies.
- Deal with conflict in an appropriate manner if required.
- Write up incidents to the standard expected by Management.
- Carry out ID checks.
- Be vigilant to the Health and Safety risks.
- Work on own initiative.
- Ensure that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
Front of House Officer Queen Victoria Street England employer: Ward Security
Contact Detail:
Ward Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Officer Queen Victoria Street England
✨Tip Number 1
Familiarise yourself with the specific security protocols and customer service standards expected in a Front of House role. Research common scenarios you might encounter and think about how you would handle them, as this will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your responses in interviews and show that you understand the environment you'll be working in.
✨Tip Number 3
Prepare to discuss your previous experience in security and customer service in detail. Think of specific examples where you excelled in these areas, as this will help you stand out as a candidate who can deliver exceptional service while maintaining security.
✨Tip Number 4
Demonstrate your IT proficiency by being ready to discuss any relevant software or systems you've used in past roles. Highlighting your ability to operate emergency equipment and security systems will reassure the employer of your capability to handle the technical aspects of the job.
We think you need these skills to ace Front of House Officer Queen Victoria Street England
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your previous security experience and any roles that required excellent communication skills. Tailor your CV to showcase how your background aligns with the responsibilities of a Front of House Officer.
Demonstrate Customer Service Skills: In your cover letter, provide specific examples of how you've delivered exceptional customer service in past roles. This will help illustrate your ability to maintain a professional demeanour and handle challenges effectively.
Showcase IT Proficiency: Since the role requires proficiency in IT systems, mention any relevant software or systems you are familiar with. Highlight your ability to operate emergency equipment and any experience with surveillance systems.
Professional Presentation: Ensure your application materials are well-organised and free of errors. A polished CV and cover letter reflect your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Ward Security
✨Showcase Your Security Experience
Make sure to highlight your previous security experience during the interview. Be prepared to discuss specific situations where you successfully managed security challenges, as this will demonstrate your capability to handle the responsibilities of a Front of House Officer.
✨Demonstrate Excellent Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with customers or colleagues in past roles, especially in high-pressure situations.
✨Exude Professionalism
Your appearance and demeanour should reflect professionalism. Dress appropriately for the interview and maintain a positive attitude throughout. This will help convey that you understand the importance of maintaining a professional environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think of examples from your past experiences where you had to think on your feet and resolve conflicts or emergencies effectively.
