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- Tasks: Provide security and exceptional customer service at prestigious sites in London.
- Company: Ward Security delivers top-notch security solutions across the UK with a focus on people.
- Benefits: Enjoy perks like SIA licensing support, gym discounts, and a comprehensive wellbeing programme.
- Why this job: Join a friendly team that values growth, inclusivity, and offers career development opportunities.
- Qualifications: Must have a valid SIA license and at least one year of security experience.
- Other info: Flexible shifts available; ideal for those seeking a dynamic work environment.
Contract Support Officer – London – England
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?
…Apply now!
We are seeking an experienced and adaptable Security Officer to safeguard multiple prestige sites in London.
The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.
Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.
Role: Contract Support Officer
Pay Rate: £13.85 per hour
Shift Pattern: Various (Days, Nights & Weekends)
Location: London
Role Requirements: SIA License
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Additional benefits we offer via our ReWard membership :
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Main Duties:
- Act as a point of contact and information center for staff, visitors, and tenants.
- Maintain professionalism in all interactions.
- Adhere to all instructions, written and verbal.
- Control access points, allowing or denying entry to visitors.
- Conduct regular patrols to deter threats to client property and assets.
- Investigate incidents and take appropriate lawful action as per corporate policy.
- Complete daily reports with detailed information, observations, and surveillance footage.
- Demonstrate excellent communication skills across all platforms, including verbal, written, and via security radios.
Must haves:
- Valid Frontline SIA license
- Minimum 1 year of proven work experience as a Corporate Security Officer
- Excellent customer service and communication skills
- Exemplary standards of personal presentation
- IT literate with the ability to operate detecting systems and emergency equipment
- Quick thinking and problem-solving skills
- Positive attitude towards people and challenges
- Must ideally be available 7 days a week
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Contract Support Officer - London - England employer: Ward Security
Contact Detail:
Ward Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Officer - London - England
✨Tip Number 1
Familiarise yourself with the specific security protocols and procedures relevant to the sites you'll be working at. Understanding these can help you demonstrate your knowledge during interviews and show that you're proactive about your role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you articulate your thoughts clearly and confidently, which is crucial for a position that requires excellent customer service.
✨Tip Number 3
Network with current or former employees of Ward Security on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Stay updated on the latest trends and technologies in the security industry. Being knowledgeable about advancements can set you apart from other candidates and show your commitment to professional development.
We think you need these skills to ace Contract Support Officer - London - England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant security experience and customer service skills. Use specific examples that demonstrate your ability to maintain professionalism and handle challenges.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention your SIA license and how your previous experiences align with the responsibilities outlined in the job description.
Highlight Communication Skills: Since excellent communication is essential for this role, provide examples of how you've effectively communicated in past positions. This could include handling emergencies or providing information to staff and visitors.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in the security sector.
How to prepare for a job interview at Ward Security
✨Showcase Your Security Experience
Make sure to highlight your previous security experience during the interview. Be prepared to discuss specific situations where you successfully managed security challenges, as this will demonstrate your capability and reliability in the role.
✨Emphasise Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly. Use examples from past experiences where your communication skills helped resolve issues or improve customer service.
✨Demonstrate a Professional Demeanour
Maintain a polished appearance and professional attitude throughout the interview. This role requires exemplary standards of personal presentation, so dress appropriately and exhibit confidence and professionalism in your interactions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and quick thinking. Prepare by thinking of past incidents you've handled and how you approached them, focusing on your decision-making process and outcomes.
