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- Tasks: Be the go-to person for customer inquiries and support daily operations.
- Company: Join Ward Recycling, a family-run leader in innovative waste management and sustainability.
- Benefits: Enjoy discounts on leisure, shopping, and gym memberships, plus ongoing training and a pension scheme.
- Why this job: Make a real impact in a fast-paced environment while developing your skills and building relationships.
- Qualifications: 1 year of customer service experience is essential; strong communication and IT skills are a must.
- Other info: Work 40 hours a week, Monday to Friday, at our Ilkeston location.
The predicted salary is between 28800 - 43200 £ per year.
Hours and location: 40 hours per week, Mondays – Fridays
Location: Donald Ward House, Ilkeston (DE7 5JB)
WARD has an exciting opportunity for an experienced Customer Service Representative to join our team at Donald Ward House, Ilkeston. The role involves supporting daily activities across the customer service function. In this fast-paced environment, you will be the first point of contact for internal and external customers.
Key Responsibilities:
- Respond promptly and effectively to incoming inquiries.
- Handle complaints thoroughly, seeking resolution or escalation as needed.
- Receive and book orders via telephone and email, ensuring accuracy of information.
- Build relationships with customers and explore additional opportunities.
- Foster strong internal relationships.
- Support the Customer Service Team.
- Maintain records, including spreadsheets, filing, and scanning.
- Contribute actively to achieving company objectives.
- Adhere to procedural guidelines and handle matters constructively and promptly.
- Ensure health, safety, and welfare standards are met according to company policies and statutory requirements.
Skills and Knowledge Required:
- Minimum of 1 year’s experience in a customer service role is essential.
- Ability to work under pressure and prioritize effectively is required.
- Experience in waste management is desirable but not essential.
What is in it for you?
- We offer a diverse role with opportunities for skill development, working independently, and being part of a busy team.
- Access to Re-WARD Benefits Platform – discounts on leisure, shopping, retail, holidays, gym memberships, and more.
- Refer a friend scheme.
- Ongoing training and development.
- Employee assistance program.
- Company pension and life assurance.
About us:
Ward Recycling has an annual turnover exceeding £400m, employs over 450 people, and operates a fleet of over 120 vehicles. Managed by family members across generations, we are committed to innovative waste management and recycling techniques that save costs and promote sustainability. We aim to be a positive influence in the world, treating everyone with respect and dignity, and meeting environmental goals. We are dedicated to leading in environmental performance and sustainability.
If you want to be part of a fast-growing company with a purpose-driven mission in waste management and recycling, please complete the application form below:
Customer Services Representative employer: Ward Recycling
Contact Detail:
Ward Recycling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative
✨Tip Number 1
Familiarise yourself with the waste management industry. Understanding the basics of how it operates and the challenges it faces can give you an edge in interviews, showing your genuine interest in the field.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly and effectively is crucial. Consider role-playing common customer scenarios with a friend.
✨Tip Number 3
Highlight your ability to work under pressure. Prepare examples from your past experiences where you successfully managed stressful situations or tight deadlines, as this will resonate well with the fast-paced environment at Ward.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Services Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant customer service experience. Use bullet points to detail your achievements and responsibilities in previous roles, focusing on metrics where possible.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or complaints in the past, demonstrating your problem-solving skills.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ward Recycling
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved complaints or built strong relationships with customers, as this will demonstrate your ability to handle the responsibilities of the role.
✨Demonstrate Strong Communication Skills
Since you'll be the first point of contact for customers, practice clear and concise communication. During the interview, focus on how you articulate your thoughts and listen actively to questions, showing that you can engage effectively with both internal and external customers.
✨Familiarise Yourself with the Company
Research Ward Recycling and its commitment to sustainability and innovative waste management. Understanding the company's mission and values will allow you to align your answers with their goals, making you a more appealing candidate.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills under pressure. Think of examples from your past experiences where you had to prioritise tasks or manage difficult situations, and be ready to explain your thought process.
