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- Tasks: Be the first point of contact for customers, handling enquiries and complaints.
- Company: Join Ward Recycling, a family-run business dedicated to sustainable waste management.
- Benefits: Enjoy discounts, continuous training, and a supportive team environment.
- Why this job: Make a difference in recycling while developing your skills in a fast-paced setting.
- Qualifications: 1+ years in customer service; strong communication and IT skills required.
- Other info: Opportunity to work in a company committed to environmental sustainability.
The predicted salary is between 28800 - 43200 £ per year.
Hours and location: 40 hours per week Mondays – Fridays
The role will be based at Donald Ward House, Ilkeston.
WARD have an exciting opportunity for an experienced Customer Service Representative to join our team based at Donald Ward House, Ilkeston (DE7 5JB) supporting day to day activity across the customer services function.
Working in a fast-paced environment you will be the first point of contact for internal and external customers.
You will be a team player with excellent customer service and communication skills, have strong IT skills with proven experience in a customer service role.
Key Responsibilities:
Duties include but are not limited to:
· Respond quickly and effectively to incoming enquiries
· Follow through any complaints to full, acceptable resolution, escalating or seeking support where necessary
· Receive and book on orders via telephone and email ensuring all required information is taken and entered accurately
· Build relationships with customers and seek further opportunities
· Create and build strong internal relationships
· Support the Customer Service Team
· Maintain records, including completing spreadsheets, filing and scanning
· To participate actively in working towards the objectives of the Company in all appropriate ways.
· To conform to procedural agreements covering all matters which may from time to time be raised and to ensure that such matters are dealt with constructively and promptly.
· To ensure that standards of health, safety and welfare is in accordance with the policies and procedures of the Company and the relevant statutory requirements so far as is reasonably practical.
Skills and Knowledge Required:
It is essential that you have a minimum of 1 years’ experience within a customer service role. You must work well under pressure and have the ability to prioritise your workload effectively. Previous experience within a waste management business is desirable but not essential.
What is in it for you?
We offer a diverse role with the opportunity to develop your skills and experience, the ability to work on your own initiative and be part of a busy team.
– Access to Re-WARD Benefits Platform – Leisure, shopping, retail and holiday discounts, discounted gym membership, and lots more!
– Refer a friend scheme
– Continuous training and development opportunities
– Employee assistance programme
– Company Pension and life assurance
About us:
Today Ward Recycling employs over 400 people and operates a fleet of over 120 vehicles. The company is now managed by third and fourth generation family members who continue their commitment to developing waste management and recycling techniques, saving their customers money and helping them to meet and exceed their recycling targets. As a modern business, Ward are aiming to be a positive force in the world. We believe that if we treat our customers, partners, staff and neighbours with respect and dignity, we will succeed in both our business and sustainability goals. As a waste management and resource recycling specialist, the environment is close to our hearts.
We are committed to delivering market-leading performance on key environmental issues in our business, with our customers, our supply chain, and our end consumers.
Do you want to be part of a fast-growing company with a sense of purpose, committed to developing waste management and recycling techniques with an environmental conscience?
Complete the form below to apply for this role..
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Customer Service Representative employer: Ward Recycling
Contact Detail:
Ward Recycling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the waste management industry. Understanding the basics of recycling and waste management can give you an edge in interviews, showing your genuine interest in the field.
✨Tip Number 2
Practice your communication skills. As a Customer Service Representative, you'll need to convey information clearly and effectively. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Network with current or former employees of Ward Recycling. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your enthusiasm for the role and helps you assess if the company aligns with your values, especially regarding their commitment to sustainability.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly any roles where you had to respond to enquiries or handle complaints. Use specific examples that demonstrate your communication skills and ability to work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities listed in the job description, such as building relationships with customers and maintaining records.
Showcase Relevant Skills: Emphasise your IT skills and any experience you have with spreadsheets or data entry. If you have experience in a fast-paced environment or within waste management, be sure to mention it as it is desirable for this role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Ward Recycling
✨Know the Company
Before your interview, take some time to research Ward Recycling. Understand their mission, values, and recent developments in waste management. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Be ready to discuss how you've effectively handled complaints or difficult situations, as this role requires quick and effective responses to enquiries.
✨Showcase Your IT Proficiency
Since strong IT skills are essential for this role, be prepared to discuss your experience with relevant software and tools. You might even want to mention specific systems you've used for managing customer records or processing orders.
✨Emphasise Teamwork
As a Customer Service Representative, you'll need to work closely with others. Share examples of how you've successfully collaborated with team members in the past, and express your enthusiasm for being part of a busy team at Ward.
