Ward Hadaway, a leading UK law firm, is seeking a Senior Service Desk Analyst to join the Technology and Change team in Newcastle upon Tyne. The role covers ticket handling, troubleshooting, hardware builds, deployments, and IT projects, with hybrid working and occasional travel to other offices.
The successful candidate will provide second line support for Microsoft 365 applications and in-house systems, act as escalation point for first-line analysts, and contribute to IT service improvements
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Senior IT Service Desk Lead - Hybrid (Newcastle) in Newcastle upon Tyne employer: Ward Hadaway
As a leading independent law firm, we pride ourselves on fostering a supportive and inclusive work environment that empowers our employees to thrive. With a commitment to professional development, wellbeing, and a diverse workplace culture, we offer extensive benefits including an enhanced pension scheme, generous annual leave, and flexible working arrangements. Join our passionate team of over 500 individuals and enjoy the opportunity to make a meaningful impact while advancing your career in a dynamic setting across various UK locations.
