Ward Hadaway is seeking a Senior Service Desk Analyst to join the Technology and Change team in Newcastle upon Tyne. The role blends ticket handling, technical troubleshooting, and hands‑on hardware work, with opportunities to influence IT projects and improvements.
You will provide second line support, cover core hours on a hybrid basis, and may travel to other offices to cover the on‑call rota. Strong Microsoft 365 and ITIL knowledge are essential.
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Senior IT Service Desk Lead - Hybrid & MS 365 in Newcastle upon Tyne employer: Ward Hadaway
As a leading independent law firm, we pride ourselves on fostering a supportive and inclusive work environment that empowers our employees to thrive. With a commitment to professional development, wellbeing, and a diverse workplace culture, we offer extensive benefits including an enhanced pension scheme, generous annual leave, and flexible working arrangements. Join our passionate team of over 500 individuals and enjoy the opportunity to make a meaningful impact while advancing your career in a dynamic setting across various UK locations.
