At a Glance
- Tasks: Provide hands-on IT support, troubleshoot issues, and manage device setups.
- Company: Join Ward & Burke, a growing company with a supportive IT team.
- Benefits: Gain practical experience, develop skills, and enjoy a collaborative work environment.
- Other info: Full driving licence needed for travel to various sites.
- Why this job: Make a real impact by solving tech problems and supporting users directly.
- Qualifications: Degree in IT or related field; knowledge of Microsoft 365 and hardware skills required.
The predicted salary is between 25000 - 32000 £ per year.
To support our continuing growth, Ward & Burke are looking for a motivated and hardworking IT Support Engineer to join our IT team and provide day-to-day support to our UK users.
This role is suited to a hands-on IT professional who enjoys solving day-to-day technical issues, supporting users directly, and helping maintain reliable IT services across office and site environments.
The ideal candidate will be a practical, service-focused IT professional who is comfortable supporting users directly, managing device builds, troubleshooting everyday issues, and travelling to company sites when required.
They will bring a positive attitude, strong communication skills, and a willingness to learn across Microsoft 365, Intune, Share Point, networking, and site-based IT support.
The role will be based primarily in Swillington, with regular travel to Ward & Burke offices and project sites as required.
A full driving licence and access to a car are essential for this reason.
Key Responsibilities
- 1st Line Support: Provide first-level technical support to end-users via phone, email, and in-person.
- Desktop Building: Configure and deploy PCs for new and existing employees using Microsoft Intune.
- Network Setup: Assist in setting up and maintaining network infrastructure, including routers, switches, and wireless access points.
- Troubleshooting: Diagnose and resolve hardware, software, and network issues in a timely manner.
- User Training: Provide basic training and support to users on Microsoft 365, Share Point, and other company tools.
- Collaboration: Work closely with other IT team members to ensure seamless IT operations and support.
The successful candidate will gain practical experience across Microsoft 365, Intune, Share Point, device deployment, networking, and site-based IT support while working as part of a supportive IT team.
- Required Skills And Qualifications
- Required: Degree in Computer Science, IT, Information Systems, or related discipline.
- Technical Proficiency: Knowledge of Microsoft 365, Intune, and Share Point.
- Hardware Skills: Experience in building and configuring desktops and laptops.
- Networking Basics: Understanding of basic network setup and troubleshooting.
- Communication: Excellent verbal and written communication skills.
- Problem-Solving: Strong analytical and problem-solving abilities.
- Team Player: Ability to work effectively in a team environment.
- Driving licence and access to a car required due to travel to company sites.
Desirable experience
Working in a construction, engineering, or multi-site environment; familiarity with ticketing systems; and basic knowledge of endpoint management, device security, and Microsoft 365 administration.
- Job Type
- Full Time (Graduate / Entry Level) – [Office]
- Location
- Leeds – with occasional travel to company sites as required
- Application Closing Date
- 17th July
- Expected Start Date
- ASAP
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Engineer in Swillington
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Ward and Burke!
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Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Ward and Burke.
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We think you need these skills to ace Junior IT Support Engineer in Swillington
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Ward and Burke and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Ward and Burke
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Ward and Burke.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Ward and Burke will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
