Technical Analyst

At Warburtons, family is at the heart of our business. Five generations' worth of expertise that goes into making our bakery products allows us to continue a tradition of baking inherited over the past 141 years. Warburtons is the largest bakery brand in the UK, but that doesn't allow us to rest on our laurels. We are pioneers of the industry and ambitious market leaders, always seeking to challenge ourselves and convention.

This is an opportunity for an IT Technical Analyst based at our Head Office located in Bolton. Here you will find our central IT department and key business functions that enable our sites and depots to make our great quality products. We understand the importance of flexibility and we are proud to offer hybrid working with a balance of home and office working.

The Recipe

At Warburtons, we are dedicated to maintaining and improving our IT systems and infrastructure. Your role will involve investigating and resolving problems, as well as providing essential information about our systems and infrastructure. You'll be responsible for monitoring and maintaining our network and server infrastructure, identifying any errors or faults that may arise.

In addition, you'll provide advice and training to users about an application's functionality, correct operation, or constraints. This may involve devising workarounds, correcting faults, making general or site-specific modifications, updating system documentation, manipulating data, or defining enhancements. Developing a deep understanding of the IT systems used within Warburtons is crucial to your success in this role.

You'll also be tasked with resolving incidents and problems, including documenting root causes and implementing remedies. Proactive monitoring and raising improvement suggestions will be part of your daily routine, as well as highlighting and implementing process and system improvements. Integrating new or enhanced products and services into the business is another key aspect of the role. This includes providing input into the design of hardware, network, and security elements. You'll be responsible for maintaining and updating various systems, managing roll-outs, upgrades, and implementations. Finally, you'll have the opportunity to be involved in various projects, contributing your expertise and ensuring that our IT infrastructure continues to support the business effectively.

Essential Ingredients

• Solid experience in IT infrastructure architecture, with a deep understanding of processes, applications, and server infrastructure.
• Familiarity with Incident and Problem Management processes.
• Comfortable using tools like SolarWinds, Microsoft 365 Admin, Citrix Admin Console, Control Up, VMware Vcentre, Hyper V manager and Windows Server performance tools.
• Understanding of tools used in IT management infrastructure projects, such as issues logs, risk registers, change databases, and CMDBs.
• Articulate, with the ability to express views clearly and concisely, both verbally and in writing.
• Ability to keep people engaged and on board with future changes.
• Strong relationship-building skills, establishing credibility with both internal and external contacts at a senior level.
• Customer-focused, always considering the impact on IT’s customers when changes to IT services are made.
• Takes into account the risks and wider implications of decisions.
• Ability to identify flaws in analyses and know when further investigation is required.

Extra Dough

At last and by no means least you will want to know what your bread is worth. A slice of the annual profits. Family time is important to us so as well as your holiday entitlement, we'll give you the opportunity to purchase up to an extra weeks annual leave. Award winning pension scheme. Products you will love along with deals and discounts for you and the family through our Extra Dough website. Continued investment in your personal development. Fully stocked kitchens filled with our delicious products for you to enjoy with your daily brew! Support for your health and wellbeing, including access to free physiotherapy, 24/7 access to a confidential helpline for practical advice and a comprehensive occupational health service.

We respect and value difference. We look to create an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, religion, sexual orientation, physical or mental ability, ethnicity, or any other aspect which makes them unique, are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work, is the right thing to do.