Technical Operations Manager (Infrastructure) in Bolton

At Warburtons, family is at the heart of our business. Five generations worth of expertise that goes into making our bakery products allows us to continue a tradition of baking inherited over the past 150 years. Warburtons is the largest bakery brand in the UK, but that doesn't allow us to rest on our laurels. We are pioneers of the industry and ambitious market leaders, always seeking to challenge ourselves and convention. It is part of our philosophy to provide honest good sense on issues of health and well-being, helping the whole family to enjoy our products as part of a healthy, balanced diet, through a range of products to suit all meal occasions, lifestyles and tastes.

The Recipe

• To lead the Technical Analysts team in the delivery, installation, implementation, development, and continuous improvement, ensuring correct BAU operation of network, infrastructure and technical operations.
• Through a position of technical expertise, lead and directly support the team in defining and implementing technical elements of projects and enhancements.
• Ensure Support and Operational activities are defined for BAU requirements.

Key Accountabilities and Measures

• To ensure that IT systems are available, properly safeguarded; and continuously reviewed and improved according to changing requirements of internal and external customers.
• Ensure the overall control and management of services and their availability to ensure that all services meet all of their agreed availability targets.
• To be responsible, in conjunction with the IT Management Team, for proposing, designing & planning of the future Warburtons IT Infrastructure, including its implementation, to ensure it supports future business requirements in terms of capacity and capability.
• The systematic management of information relating to the documentation, software, hardware and firmware assets of an organisation.
• Specialist technical expertise in the installation and maintenance of system software in your key areas.
• To contribute to the design, implementation and management of the information security management system and architecture to effectively secure the Warburtons infrastructure.
• To be responsible for delivering security improvements to IT Systems and Networks.
• Determine technical solutions for security improvements.
• Manage and monitor administration of security.
• Ensure the effective authorisation and monitoring of access to IT facilities, networks or infrastructure is in accordance with policy.
• Includes the investigation of unauthorised access, compliance with data protection and performance of other administrative duties relating to security management.
• To design, implement and manage processes to ensure that IT capacity (e.g. processing power, storage, network capacity, data centre capacity) match the evolving demands of the business in a cost effective and timely manner.
• The ongoing management of the capability and functionality of hardware, software and network components to meet current and predicted needs in a cost-effective manner.
• To design, document, implement and manage processes and IT architecture to ensure that in the event of a disaster the IT technical and service facilities that the business requires can be recovered within agreed time scales and at a level of cost that the business is willing to support.
• Ensure the Technical Analysts are familiar with the processes to work through DR playbooks and able to recover key systems from back-ups.
• To support the IT Management in the development and implementation of the business plan for the IT department.
• Continually seek out ways in which the costs of IT service provision can be reduced, and the quality improved.
• To be responsible for delivering projects using standards and procedures that ensure that IT systems will operate properly.
• Provide alternatives to overcome issues within project and adapt tasks to ensure completion.
• Ensure that changes are delivered within defined change management processes.
• Management of suppliers as appropriate and whenever necessary.
• To be responsible for leading, coaching and developing the Technical Analysts, enabling effective delivery of BAU activity as well as research, innovation and implementation of new technology.

Essential Ingredients

• Leadership skills
• Strong understanding of business impact and requirements from systems and technologies.
• Strong understanding of the operational needs and requirements of tools, systems and their operation.
• Experience of common service delivery management frameworks, such as ITIL.
• Good knowledge of IT application and technical landscapes.
• Plans & organises groups of work, analysing critical paths in order to establish interdependencies and to plan appropriate actions; monitors and communicates progress against plans and milestones; regularly monitors work carried out by others to ensure tasks are delivered to time, quality and other requirements and makes improvements where required.
• Customer focus: understands the underlying business needs, issues and impacts.
• Communicating: manages conflict/stressful situations in a resourceful, incisive and empathetic manner.
• Influencing & negotiating: anticipates objections and is convincing in responding to them.
• Analysing & problem solving: Anticipates problems before they occur and takes steps to deal with them.
• Decision-making: Doesn’t procrastinate – makes timely decisions.
• Management & leadership: Clearly defines roles, responsibilities and standards of output for individuals.

Extra Dough

• A slice of the annual profits (discretionary profit share).
• Family time is important to us and we know it will be to you so you have the opportunity to purchase up to an extra weeks annual leave.
• Award winning pension scheme with company contributions of 7%.
• Private medical insurance and life assurance.
• Products you will love along with deals and discounts for you and the family through our Extra Dough website.
• Continued investment in your personal development.
• Fully stocked kitchens filled with our delicious products for you to enjoy with your daily brew!
• Support for your health and wellbeing, including access to free physiotherapy, 24/7 access to a confidential helpline for practical advice and a comprehensive occupational health service.

We respect and value difference. We look to create an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, religion, sexual orientation, physical or mental ability, ethnicity, or any other aspect which makes them unique, are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work, is the right thing to do.