Experience Designer in London

Waracle are looking for an Experience Designer for an exciting new role joining our world‑class digital technology consultancy and home to a diverse, smart, curious and ambitious community of specialists in technology‑driven transformation. We work with ambitious clients to help them solve their biggest business and customer challenges. We help our clients to innovate and create intelligent digital products and services. We thrive on complex challenges and deliver business‑critical IT transformation projects, moving seamlessly from strategy, design and delivery to operations.

This is a hybrid role working from any of our UK offices (Glasgow, Edinburgh, Dundee or London) two days a week.

Your Role as an Experience Designer

We’re seeking a passionate individual to be a vital contributor to our client delivery teams, focusing on the powerful intersection of business goals and user needs to create seamless, impactful digital products. This is more than just a design role—it’s about being an enabler for design quality and a champion for the user. You’ll apply proven user research and design methodologies to validate design direction, build essential artefacts from personas to interactive prototypes, and partner closely with product and engineering teams to turn insights into tangible, measurable outcomes.

We’re looking for a motivated individual with a passion for inclusive design and excellent communication skills. If you see yourself in the skills below, we strongly encourage you to apply, even if you don’t tick every box!

Key aspects of the role include:

• Building detailed personas and identifying pain points by synthesising qualitative and quantitative data.
• Creating structured research plans, discussion guides, and test scripts.
• Delivering clear and compelling design concepts through artefacts such as user journey maps and storyboards.
• Building comprehensive service maps and detailed flow diagrams to document and communicate end‑to‑end experiences.
• Designing responsive user interfaces and documenting basic interaction expectations and transition states.
• Building low‑fidelity wireframes and functional interactive prototypes for testing and stakeholder review.
• Applying core accessibility patterns and conducting preliminary accessibility checks on designs.

What you’ll bring:

• Demonstrated experience in a mid‑level UX/Experience Design role within a consultancy or fast‑paced digital environment.
• Research Expertise: Demonstrable proficiency in planning and executing diverse user research methodologies, including interviews, usability testing, and card sorting.
• Design Deliverables: Expertise in creating core design deliverables like user journey maps, service maps, and detailed personas.
• Interface Design: Solid experience designing for responsive interfaces and complex, multi‑touchpoint cross‑channel flows.
• Inclusive Mindset: Working knowledge of accessibility standards and a commitment to designing with assistive technology and diverse users in mind.
• Tool Proficiency: Proficiency with modern prototyping tools to build and test interactive prototypes (low and mid‑fidelity).
• Collaboration & Communication: Excellent organisational, presentation, and communication skills, with the ability to engage with and connect to a wide variety of personality types across client and internal teams.

Recruitment process

The recruitment process you can expect for this role is an initial call with your dedicated Talent Acquisition Partner who will chat with you about Waracle, what you are looking for in a new position, the salary for the role, notice period and benefits (the important stuff!). After that, you’ll be invited to a two‑stage interview process where you have an opportunity to find out more about the role and showcase your skills and experience. Your Talent Acquisition Partner will guide you through the whole process to your first day with us.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation or age.

Our values: To make the world a better place through impactful software.

Frequently‑asked questions: Here are some of the things that people tend to ask about working at Waracle. We are not accepting applications from recruitment agencies.