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- Tasks: Lead a dynamic team, ensuring smooth operations and supporting staff development.
- Company: Join a forward-thinking company focused on service excellence.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Make a real difference by leading a team and enhancing service delivery.
- Qualifications: Strong computer skills, attention to detail, and excellent communication abilities.
- Other info: Exciting career growth potential in a collaborative atmosphere.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Day-to-day supervision of administrators, helpdesk, and office support staff
- Support with guidance, coaching, feedback with performance reviews and develop team skills
- Training new admin/support staff on processes and systems
- Applies HR & QESH Policies fairly e.g. conduct, capability, attendance and health and safety
- Acting as the deputy to the SDM for internal operations as and when required
- First escalation point for internal issues before they go to SDM/CM
- Support scheduling and dispatch of Engineers/Technicians
- Ensure work orders, job sheets, and PPMs are issued, updated and closed
- Monitor SLAs and flag risks early to the SDM
- Coordinate ordering of parts and consumables within agreed budgets
- Maintain asset and stock records in CAFM/CMMS or ERP systems
- Maintain contract documentation, certificates, and statutory records
- Assist with gathering data for KPIs, monthly reports, and audits
- Ensure documentation is correctly filed and traceable
- Help streamline workflows, forms, and standard operating procedures
- Provide practical feedback from the office/engineers to SDM & CM
- Any additional ad-hoc tasks and support projects also to be completed to ensure the efficient running of the service office
Qualifications
- Proficient in Microsoft Office and general computer literacy
- Positive, enthusiastic team player
- Ability to work efficiently while maintaining high accuracy
- Strong attention to detail, particularly in data entry
- Confident communicator across all levels, both via phone and email
Service Team Lead - Tibshelf in Coventry employer: Wanzl Metallwarenfabrik GmbH
Contact Detail:
Wanzl Metallwarenfabrik GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Lead - Tibshelf in Coventry
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Tibshelf and its values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the responsibilities listed, like supervising staff and managing workflows.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to demonstrate your ability to communicate effectively, as this is key for the Service Team Lead role. Use examples from past experiences where you’ve successfully communicated across different levels.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Service Team Lead - Tibshelf in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Team Lead role. Highlight your supervisory experience and any relevant training you've done, as we want to see how you can lead our team effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've supported teams in the past and how you can bring that experience to us at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your ability to communicate clearly and confidently. Whether it's through your writing style or how you present your experiences, let us see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Wanzl Metallwarenfabrik GmbH
✨Know Your Team Dynamics
Before the interview, take some time to understand the dynamics of a service team. Familiarise yourself with how a well-functioning team operates, especially in a supervisory role. This will help you articulate your approach to coaching and guiding staff effectively.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved internal issues or improved processes. Highlight your experience as a first escalation point and how you managed to keep things running smoothly before they reached higher management.
✨Demonstrate Your Attention to Detail
Since this role requires strong attention to detail, come ready with examples that showcase your accuracy in data entry and documentation. You might even want to mention any systems you've used, like CAFM or CMMS, to illustrate your familiarity with maintaining records.
✨Communicate Confidently
Practice your communication skills ahead of time. Since you'll be interacting with various levels of staff, ensure you can convey your thoughts clearly and confidently, whether it's over the phone or via email. This will show that you're not just a team player but also a capable leader.