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- Tasks: Coordinate trolley services, manage customer requests, and organise driver routes efficiently.
- Company: Join Trolleywise, a dynamic company focused on providing excellent customer service.
- Benefits: Enjoy flexible working hours and the chance to develop your skills in a supportive environment.
- Why this job: Be part of a team that values initiative and communication while making a real impact.
- Qualifications: Must be computer literate, detail-oriented, and possess strong customer service skills.
- Other info: Ideal for self-motivated individuals looking to grow in a fast-paced role.
The predicted salary is between 24000 - 36000 £ per year.
As a Trolleywise Coordinator you will provide an end to end service from taking abandoned trolley requests from customers and the general public to coordinating the activities of the drivers. The successful applicant will be self-motivated, organised, calm and a confident and clear communicator.
Key Responsibilities:
- To write and respond to customers in a timely and professional manner by building and maintaining client relationships, following departmental processes.
- To act with autonomy - taking responsibility and initiative without the need for day-to-day direction.
- Ensure all monthly and ad-hoc invoices are raised correctly and invoice values are maximised.
- Process weekly and monthly reporting as per the requirement of the customer, showcasing all necessary data.
- Efficiently organise routes for the drivers based on priority works.
- Data inputting: verifying and correcting data where necessary; obtaining further information for incomplete records.
- Manage customer portals to ensure all info is up-to-date.
- Collaborate with other departments that may require the Trolleywise service for ad-hoc work.
Skills and Qualifications:
- Computer literate and Microsoft Office experience.
- Enthusiastic and a good team player.
- Ability to work quickly whilst maintaining high levels of accuracy.
- Experienced in data entry with a keen eye for detail.
- Confident with the ability to communicate at all levels, via phone and email.
- Good customer service skills.
- Ability to learn dedicated software programs i.e. apps and portals.
Service Coordinator in Alfreton employer: Wanzl Limited
Contact Detail:
Wanzl Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Alfreton
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description. If you can demonstrate your ability to quickly learn and adapt to new systems, it will show us that you're ready to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to convey information clearly and professionally is crucial for this role, so consider role-playing scenarios or even recording yourself to improve.
✨Tip Number 3
Get comfortable with data entry tasks by using sample datasets to practice. The more accurate and efficient you are with data management, the more confident you'll feel during the interview when discussing your skills.
✨Tip Number 4
Research Trolleywise and its services thoroughly. Understanding our operations and how you can contribute will not only help you in the interview but also show us your genuine interest in the position.
We think you need these skills to ace Service Coordinator in Alfreton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Coordinator role. Emphasise your organisational abilities, communication skills, and any experience in customer service or data entry.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully managed customer relationships or coordinated tasks in previous roles to demonstrate your suitability.
Highlight Relevant Skills: In your application, clearly outline your computer literacy and experience with Microsoft Office. If you have experience with dedicated software programs or customer portals, be sure to mention this as it is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Service Coordinator position.
How to prepare for a job interview at Wanzl Limited
✨Showcase Your Communication Skills
As a Service Coordinator, clear communication is key. Be prepared to demonstrate your ability to communicate effectively, both verbally and in writing. You might want to share examples of how you've successfully managed client relationships in the past.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. During the interview, discuss how you prioritise tasks and manage your time effectively. Consider sharing specific instances where your organisational skills led to successful outcomes.
✨Highlight Your Autonomy
The job description emphasises the need for autonomy. Be ready to provide examples of situations where you've taken initiative without needing constant direction. This will show that you're self-motivated and capable of handling responsibilities independently.
✨Prepare for Data Management Questions
Since data entry and management are crucial for this role, brush up on your experience with data handling. Be prepared to discuss your familiarity with Microsoft Office and any dedicated software you've used, as well as how you ensure accuracy in your work.
