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- Tasks: Provide 1st line IT support and manage client requests in a busy Service Desk.
- Company: Join a dynamic IT services company at London Bridge.
- Benefits: Enjoy 24 days annual leave, health programmes, and paid volunteer days.
- Why this job: Gain hands-on IT experience while making a real impact on customer service.
- Qualifications: Must be a university student starting a placement year in Summer 2026.
- Other info: Participate in social events and continuous learning opportunities.
The predicted salary is between 11 - 16 £ per hour.
Start date: Summer 2026
Job role: 1 year University placement
Working pattern: A variety of shift patterns including weekends
Location: Onsite - London Bridge
Interviews: January 2026
As part of our placement intake for Summer 2026, you will gain superb experience of IT within a busy Service Desk environment. You will be helping to ensure the smooth running of IT operations at customer sites, learning to take ownership of and manage client requests, and managing the process using ITIL standards through to successful resolution of the client request or incident.
What You’ll Do
- Provide IT support at a 1st line level.
- Provide excellent, proactive customer service.
- Support our customers on the phone, via live chat and over email.
- Proactively solve customer queries.
- Continually improve the way the service desk works.
What You’ll Need
- To be eligible for this role, you must be currently studying at university and undertaking a placement year that begins in summer 2026. This role is not open to recent graduates.
- A genuine interest in IT and technology, whether through your degree, personal projects, or helping friends/family troubleshoot issues.
- Basic understanding of IT support concepts (e.g., what a service desk does, common IT terminology).
- Willingness to learn frameworks such as ITIL and how incident, problem, and change management work in practice.
- Good communication skills and a desire to deliver excellent customer service.
- Ability to stay organised, manage competing tasks, and ask for support when needed.
- A positive, proactive attitude and the motivation to take initiative as you develop confidence.
- Flexibility to work different shift patterns, including occasional weekends, as part of the team rota.
What You’ll Love
- Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
- Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
- Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
- Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
- Health and Wellbeing: Benefit from health programmes to keep you at your best.
Seniority level: Internship
Employment type: Contract
Job function: Information Technology
Industries: IT Services and IT Consulting
University Placement Year - Service Desk Analyst (Starting Summer 2026) employer: Wanstor
Contact Detail:
Wanstor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land University Placement Year - Service Desk Analyst (Starting Summer 2026)
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time for the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to take that first step.
We think you need these skills to ace University Placement Year - Service Desk Analyst (Starting Summer 2026)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Analyst role. Highlight any IT-related projects or customer service experience you've had, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your genuine interest in IT and how you can contribute to our team. Be sure to mention why you want to join StudySmarter and what excites you about the placement.
Show Off Your Communication Skills: Since you'll be providing support over the phone, live chat, and email, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and securely. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at Wanstor
✨Know Your IT Basics
Brush up on your understanding of basic IT support concepts. Familiarise yourself with common terminology and what a service desk does. This will help you answer questions confidently and show your genuine interest in the field.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Whether it's helping friends with tech issues or working in retail, be ready to discuss how you handled queries and resolved problems proactively.
✨Demonstrate Your Willingness to Learn
Express your eagerness to learn about frameworks like ITIL. You might want to mention any research you've done or courses you've taken related to incident and change management. This shows you're serious about growing in the role.
✨Be Organised and Flexible
Think about how you manage competing tasks and your approach to staying organised. Be prepared to discuss your flexibility regarding shift patterns, including weekends. This will highlight your readiness to fit into the team’s rota.