At a Glance
- Tasks: Manage customer accounts, drive growth, and strengthen relationships in a consultative role.
- Company: Wanstor, an award-winning IT solutions provider with a passionate team.
- Benefits: Generous time off, continuous learning, personal development days, and volunteer opportunities.
- Other info: Enjoy a friendly team spirit with engaging social events throughout the year.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: Experience in account management within IT services and strong commercial awareness.
The predicted salary is between 45000 - 55000 £ per year.
At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology. Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success.
If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here!
We’re looking for an Account Manager to take ownership of a portfolio of customers, driving growth, strengthening relationships, and ensuring clients see ongoing value in our services. This is a consultative, commercially focused role where you’ll balance customer outcomes with revenue growth, acting as a trusted advisor while identifying opportunities to expand each account.
What You’ll Do- Own and develop a portfolio of customer accounts, with accountability for revenue growth and retention
- Build strong, trusted relationships with key stakeholders across your accounts
- Identify and drive upsell and cross-sell opportunities across managed services, projects, and solutions
- Lead regular account reviews, aligning Wanstor’s services to customer goals and future plans
- Work closely with internal delivery and technical teams to ensure a high-quality customer experience
- Manage commercial conversations including renewals, pricing, and contract discussions
- Proactively spot risks within accounts and take action to protect revenue and relationships
- Proven experience in an Account Manager role within an MSP or IT services environment
- Strong commercial awareness with experience growing and retaining customer accounts
- A solid understanding of core IT services such as managed services, cloud, security, and modern workplace
- Ability to hold credible conversations with technical stakeholders, even if you are not hands-on
- Confidence in leading customer conversations, including commercial and strategic discussions
- Strong communication and stakeholder management skills
- Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
- Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
- Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
- Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
- Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
Strategic Account Manager – Managed Services employer: Wanstor
At Wanstor, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. With generous benefits such as increasing annual leave, continuous learning opportunities, and a strong emphasis on personal development, our employees are empowered to grow their skills while making a meaningful impact in the IT services sector. Located in a dynamic environment, Wanstor not only values its team members but also encourages community engagement through paid volunteer days, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager – Managed Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Wanstor on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research Wanstor’s services and think about how your experience aligns with their needs. Be ready to discuss how you can drive growth and strengthen relationships with clients, just like they’re looking for in an Account Manager.
✨Tip Number 3
Showcase your consultative skills! During interviews, highlight your ability to act as a trusted advisor. Share examples of how you've identified upsell opportunities or managed client relationships effectively in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Wanstor team. Let’s get you that job!
We think you need these skills to ace Strategic Account Manager – Managed Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Strategic Account Manager role. Highlight your experience in managed services and any relevant achievements that showcase your ability to drive growth and build relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about technology and how your background makes you the perfect fit for Wanstor. Don’t forget to mention specific examples of how you've successfully managed accounts in the past.
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, make sure your written application demonstrates your strong communication skills. Be clear, concise, and professional, while also letting your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Wanstor
✨Know Your Stuff
Make sure you brush up on Wanstor's services and the IT solutions they offer. Familiarise yourself with managed services, cloud, and security topics so you can speak confidently about how your experience aligns with their needs.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their team and projects, and share relevant experiences that demonstrate your ability to strengthen relationships with clients.
✨Showcase Your Commercial Acumen
Be prepared to discuss how you've driven revenue growth and retained customers in previous roles. Use specific examples to illustrate your commercial awareness and how you can apply it to manage and expand accounts at Wanstor.
✨Prepare for Technical Conversations
Even if you're not a technical expert, be ready to engage in discussions with technical stakeholders. Brush up on key IT concepts and think about how you can translate complex ideas into value for clients, showcasing your consultative approach.
