At a Glance
- Tasks: Drive growth and build relationships with key customer accounts in IT services.
- Company: Join Wanstor, an award-winning IT solutions provider with a vibrant team.
- Benefits: Enjoy generous time off, continuous learning, and personal development opportunities.
- Other info: Collaborative environment with excellent career growth and community involvement.
- Why this job: Make a real impact by aligning technology solutions with customer business goals.
- Qualifications: Proven success in account management and strong relationship-building skills required.
The predicted salary is between 60000 - 80000 £ per year.
Hello. Welcome to Wanstor! At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology. Wanstor stands at the forefront of the industry with a full portfolio of high-quality services.
We're looking for an Account Director to take strategic ownership of a portfolio of key customers, driving growth, strengthening executive relationships, and ensuring clients see measurable long-term value from their partnership with Wanstor. This is a consultative, commercially driven role where you'll act as a trusted advisor to customer leadership teams—aligning Wanstor's capabilities to client business goals, shaping account strategy, and identifying opportunities for expansion across our managed services, security, infrastructure, networking, data, and development offerings.
What You’ll Do:
- Take strategic ownership of a portfolio of key customer accounts, building strong senior stakeholder relationships and acting as Wanstor's trusted commercial lead.
- Develop and execute account growth plans aligned to customer business objectives, identifying opportunities to expand services and increase long-term account value.
- Lead strategic customer conversations including roadmap planning, service reviews, business alignment discussions, and executive engagements.
- Drive commercial performance across your portfolio, delivering against revenue growth, retention, profitability, and customer satisfaction targets.
- Identify whitespace opportunities across Wanstor's service portfolio including managed services, cyber security, cloud, networking, infrastructure and AI solutions.
- Create high-quality commercial proposals, account plans, business cases, and solution-led customer recommendations.
- Work closely with internal technical, service delivery, and leadership teams to ensure customers receive an exceptional experience and that issues are proactively managed.
- Support and contribute to wider business growth by identifying and developing targeted new business opportunities where appropriate.
- Maintain accurate forecasting and pipeline management, providing clear visibility of opportunities and commercial performance.
What You’ll Need:
- Proven success in a senior Account Management, Account Director, or Client Partner role within an MSP, IT services, technology solutions, or similar consultative environment.
- Strong commercial track record of growing existing customer accounts, increasing revenue, and delivering against sales or account growth targets.
- Experience building relationships with senior stakeholders including IT leaders, operational decision-makers, and executive-level contacts.
- A strategic mindset with the ability to understand customer challenges, align technology solutions to business outcomes, and build credible account growth plans.
- Strong consultative selling capability—comfortable uncovering needs, challenging constructively, and shaping opportunities rather than simply responding to requests.
- Excellent communication, negotiation, and presentation skills with confidence in both commercial and customer-facing conversations.
- Strong organisational skills with the ability to manage multiple priorities, customer relationships, and commercial opportunities effectively.
- Experience working cross-functionally with technical, service delivery, and leadership teams in a collaborative environment.
What You’ll Love:
- Generous Time Off: enjoy annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
- Continuous Learning: participate in regular lunch and learn sessions with both internal and external speakers.
- Personal Development: take advantage of 5 paid days annually to pursue new skills or knowledge.
- Volunteer Opportunities: contribute to your community with 2 paid volunteer days each year.
- Team Spirit: join a friendly team and engage in various social events organised throughout the year.
Strategic Account Director — IT Services Growth employer: Wanstor
At Wanstor, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. With generous benefits such as increasing annual leave, continuous learning opportunities, and a strong commitment to personal development, our employees thrive in an environment that values their growth and well-being. Join us in a hybrid role where you can make a meaningful impact while enjoying the support of a talented team dedicated to delivering award-winning IT solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Director — IT Services Growth
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by researching Wanstor inside out. Understand their services and how they align with potential clients' needs. We want to see you shine as the strategic partner they’re looking for!
✨Tip Number 3
Practice your pitch! You’ll need to demonstrate your consultative selling skills and how you can drive growth. We suggest role-playing with a friend to nail down your approach and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Strategic Account Director — IT Services Growth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Account Director role. Highlight your experience in account management and how it aligns with Wanstor's goals. We want to see how you can drive growth and build strong relationships!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've increased revenue or improved customer satisfaction in previous roles. This will help us see the value you can bring to our team.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who fits well with our team culture, so don’t be afraid to show us who you are and what you're passionate about in the tech world!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Wanstor
✨Know Your Stuff
Before the interview, dive deep into Wanstor's services and recent projects. Familiarise yourself with their managed services, security solutions, and any recent innovations. This will help you speak confidently about how your experience aligns with their offerings.
✨Build a Connection
During the interview, focus on building rapport with your interviewers. Share relevant stories that highlight your experience in managing key accounts and driving growth. Make sure to emphasise your ability to foster strong relationships with senior stakeholders.
✨Showcase Your Strategic Mindset
Be prepared to discuss how you've developed account growth plans in the past. Use specific examples to illustrate your strategic thinking and how you've aligned technology solutions with business outcomes. This will demonstrate your consultative selling capability.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in Wanstor's future direction and challenges. Inquire about their approach to expanding service offerings or how they measure customer satisfaction. This not only shows your enthusiasm but also your strategic mindset.
