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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve client technical issues with a friendly approach.
- Company: Join Wanstor, an award-winning IT solutions provider with a vibrant team culture.
- Benefits: Enjoy 24 days of leave, continuous learning, and paid volunteer days.
- Why this job: Make a real impact in tech while developing your skills in a supportive environment.
- Qualifications: 1st line IT support experience and a passion for excellent customer service.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 26000 - 29000 £ per year.
Department: Service Desk - Hospitality
Location: Wanstor London
Compensation: £26,000 - £29,000 / year
👋 Hello. Welcome to Wanstor! At Wanstor, we’ve been delivering award‑winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology. Wanstor stands at the forefront of the industry with a full portfolio of high‑quality services.
What You'll Do:
- Respond to client technical issues via phone and email, triage reported problems, resolve them, and, where necessary, escalate to more senior colleagues.
- Log calls using service desk tools, follow ITIL processes, and work within these frameworks to deliver customer service levels above 90% and manage incidents to achieve first‑call resolution and other company KPI’s.
- Maintain good customer relations, including visiting sites within the greater London area.
- Manage user accounts within Office365 and allocate licenses.
- Manage Active Directory and Azure services, including the creation of user accounts and amending permissions where needed.
- Use remote tools such as MDM, Remote control & Chat to resolve user requests.
- Deploy Windows PCs through Autopilot and Intune.
- Set up and configure Windows‑based PCs and laptops.
What You'll Need:
- IT support experience at a 1st line level across Microsoft 365.
- Knowledge of ITIL, incident, problem and change management.
- Experience taking responsibility and ownership of stakeholders and projects.
- A desire to provide excellent, proactive, customer service.
- Well organised, able to multitask and work autonomously.
- Positive and energetic.
- Happy to work a variety of shifts including weekends.
What You'll Love:
- Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
- Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
- Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
- Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
- Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
Service Desk Analyst - Hospitality team employer: Wanstor
Contact Detail:
Wanstor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - Hospitality team
✨Tip Number 1
Get to know the company culture! Before your interview, check out Wanstor's website and social media. Understanding their values and what makes them tick will help you connect during the chat.
✨Tip Number 2
Practice your problem-solving skills! As a Service Desk Analyst, you'll need to think on your feet. Try some mock scenarios with friends or family to get comfortable with troubleshooting on the spot.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've gone above and beyond for clients in the past. Wanstor loves proactive team players who can keep customers happy!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Service Desk Analyst - Hospitality team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your IT support experience, especially with Microsoft 365, and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for providing excellent customer service and your enthusiasm for joining our Hospitality team. Let us know why you’re the perfect fit for Wanstor!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved technical issues in the past. We love seeing candidates who take ownership and responsibility, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Wanstor
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Understanding incident, problem, and change management will show that you're serious about the role and can hit the ground running.
✨Show Off Your Customer Service Skills
Wanstor values excellent customer service, so be ready to share examples of how you've provided proactive support in the past. Think of specific situations where you resolved issues or improved client relations.
✨Familiarise Yourself with Microsoft 365
Since the role involves managing user accounts within Office365, make sure you know the ins and outs of the platform. Be prepared to discuss your experience with it and any relevant tools like Autopilot and Intune.
✨Demonstrate Your Organisational Skills
As a Service Desk Analyst, you'll need to multitask and manage various requests. Share examples of how you've successfully juggled multiple priorities in previous roles to highlight your organisational abilities.
