At a Glance
- Tasks: Lead and optimise operations for a cutting-edge Managed IT Service Provider.
- Company: Join Wanstor, an award-winning tech company focused on innovation and people.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Be part of a transformative journey in a forward-thinking business.
- Why this job: Shape the future of technology services and make a real impact.
- Qualifications: Proven leadership in operations and a passion for technology.
The predicted salary is between 80000 - 100000 £ per year.
At Wanstor, we help ambitious organisations work smarter and stay secure through technology. Founded in 2002, we are an award‑winning Managed IT Service Provider with a team of over 200 people supporting customers across the UK. Across managed IT, Cloud, Modern Workplace, AI, Networking, and Security, we help organisations stay resilient and ready for what’s next. If you are passionate about technology and want to grow your career in a forward‑thinking, people‑focused business, Wanstor is a great place to be.
We’re looking for an Operations Director to play a pivotal role in shaping and leading the operational engine of our managed services business. This is a high-impact role with end-to-end accountability for operational performance, owning the full lifecycle of service delivery from project implementation through to live managed services. You will be the driving force behind stabilising, standardising, and scaling our operations to support an AI‑enabled growth model — not just optimising what exists, but owning the continuous evolution and transformation of how we operate. You will be joining a business at an exciting point in its journey, working closely with the COO and wider leadership team to deliver real, lasting outcomes for our customers and our people.
What You’ll Do
- Lead all operational functions through a streamlined, integrated model — service delivery, project delivery, and technical support
- Own service quality, SLA performance, and customer satisfaction across all operational functions
- Drive step-change improvements in cost‑to‑serve, scalability, and efficiency through automation‑first thinking and AI‑led operating models
- Provide executive oversight of the PMO and project delivery, ensuring alignment with business strategy and customer priorities
- Own operational budgets, resource planning, utilisation, and margin performance
- Serve as the senior escalation point for complex operational and service‑critical challenges
Operations Director employer: Wanstor
Wanstor is an exceptional employer that prioritises employee growth and innovation within a dynamic work culture. As a forward-thinking Managed IT Service Provider, we offer our team members the opportunity to lead transformative projects in a supportive environment, with access to cutting-edge technology and a commitment to professional development. Join us in London, where you can make a meaningful impact while enjoying a collaborative atmosphere that values your contributions and fosters career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Wanstor and understanding their operations. Tailor your answers to show how your experience aligns with their goals, especially around service delivery and operational excellence.
✨Tip Number 3
Showcase your achievements! When discussing your past roles, focus on specific results you've delivered, particularly in improving efficiency and customer satisfaction. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Wanstor team.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Show Your Passion for Technology:When writing your application, let your enthusiasm for technology shine through. We want to see how your passion aligns with our mission at Wanstor to help organisations work smarter and stay secure.
Highlight Relevant Experience:Make sure to showcase your experience in operations and service delivery. We’re looking for someone who can own the full lifecycle of service delivery, so give us examples of how you've done this in the past.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, especially when it comes to operational performance and improvements. Avoid jargon unless it’s necessary!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Wanstor
✨Know Your Stuff
Make sure you’re well-versed in Wanstor’s services and the tech landscape. Brush up on managed IT, cloud solutions, and AI applications. Being able to discuss these topics confidently will show that you’re genuinely interested and knowledgeable about the role.
✨Showcase Your Leadership Skills
As an Operations Director, you’ll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you’ve successfully managed projects, improved service delivery, or driven operational efficiencies in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Business Model
Familiarise yourself with Wanstor’s business model and how it aligns with customer needs. Be ready to discuss how you can contribute to their goals, especially around service quality and customer satisfaction. This shows you’re not just looking for a job, but are invested in their success.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company’s direction. Inquire about their plans for AI integration or how they measure operational success. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
