At a Glance
- Tasks: Lead operations and drive improvements in service delivery and customer satisfaction.
- Company: Join Wanstor, an award-winning Managed IT Service Provider with a people-focused culture.
- Benefits: Generous annual leave, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on innovation and AI transformation.
- Why this job: Shape the future of operations in a tech-driven environment and make a real impact.
- Qualifications: Senior leadership experience in managed services and strong stakeholder management skills.
The predicted salary is between 80000 - 100000 £ per year.
At Wanstor, we help ambitious organisations work smarter and stay secure through technology. Founded in 2002, we are an award‑winning Managed IT Service Provider with a team of over 200 people supporting customers across the UK. Across managed IT, Cloud, Modern Workplace, AI, Networking, and Security, we help organisations stay resilient and ready for what’s next. If you are passionate about technology and want to grow your career in a forward‑thinking, people‑focused business, Wanstor is a great place to be.
We’re looking for a Director of Operations to play a pivotal role in shaping and leading the operational engine of our managed services business. This is a high-impact role with end-to-end accountability for operational performance, owning the full lifecycle of service delivery from project implementation through to live managed services. You'll be the driving force behind stabilising, standardising, and scaling our operations to support an AI-enabled growth model — not just optimising what exists, but owning the continuous evolution and transformation of how we operate.
You'll be joining a business at an exciting point in its journey, working closely with the COO and wider leadership team to deliver real, lasting outcomes for our customers and our people.
What You’ll Do- Lead all operational functions through a single, integrated model — service delivery, project delivery, and technical support
- Own service quality, SLA performance, and customer satisfaction across all operational functions
- Drive step-change improvements in cost-to-serve, scalability, and efficiency through automation-first thinking and AI‑led operating models
- Provide executive oversight of the PMO and project delivery, ensuring alignment with business strategy and customer priorities
- Own operational budgets, resource planning, utilisation, and margin performance
- Serve as the senior escalation point for complex operational and service‑critical challenges
- Lead the continuous improvement agenda, embedding measurable, sustainable change across the business
- Champion the use of AI and automation to evolve how the team works, not just incrementally improve it
- Senior leadership experience in a managed services or IT consultancy environment
- A track record of redesigning service or operating models in a meaningful way — driven by automation‑first thinking, cost‑to‑serve focus, and standardisation at scale
- Deep understanding of technical project lifecycles and transition to managed services
- Experience managing operational budgets and driving commercial performance
- Strong stakeholder management skills with experience influencing at C‑suite level
- Demonstrated ability to lead, motivate, and scale high‑performing teams
- Financially literate with a focus on profitability, resource forecasting, and contract alignment
- A genuine understanding of how AI and process automation can transform operational performance — and the experience to back it up
- Generous Time Off: Enjoy generous annual leave, increasing by 1 day each year up to 28 days.
Director of Operations (Managed/Professional Services) in London employer: Wanstor
Wanstor is an excellent employer that fosters a collaborative and innovative work culture, where employees are empowered to take ownership of their roles and contribute to meaningful security initiatives. With a strong focus on professional development, team members have access to continuous learning opportunities and the chance to work with cutting-edge Microsoft Security technologies in a dynamic environment. Located in a vibrant area, Wanstor offers a supportive atmosphere that values employee well-being and encourages growth.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations (Managed/Professional Services) in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Director of Operations (Managed/Professional Services) at Wanstor!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Wanstor or be willing to refer you for that Director of Operations (Managed/Professional Services) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Wanstor who’s on the lookout for their next Director of Operations (Managed/Professional Services) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Director of Operations (Managed/Professional Services) role at Wanstor!
We think you need these skills to ace Director of Operations (Managed/Professional Services) in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Wanstor. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Wanstor
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Wanstor. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
