At a Glance
- Tasks: Design and implement IT solutions while managing client relationships and ensuring security.
- Company: Join Wanstor, a dynamic IT services company in London.
- Benefits: Enjoy 24 days annual leave, continuous learning, and paid volunteer days.
- Other info: Friendly team culture with social events and excellent career growth opportunities.
- Why this job: Elevate your tech skills and make a real impact in a supportive team.
- Qualifications: Experience with Windows Server, Azure, and strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the 3rd line Engineer role at Wanstor. Are you ready to take your technical expertise to the next level? We have an exciting opportunity for a 3rd line Engineer to join Wanstor’s highly experienced and driven team – playing a key role in the smooth operation and ongoing evolution of IT services at our valued client partner sites.
Department: Proactive Services
Location: Wanstor London
Overview
Be the face of Wanstor, acting as a trusted advisor and brand ambassador. Build strong client relationships and clearly explain how tailored IT solutions deliver real business value. Leads on security practices aligned to Cyber Essentials standards and works on proactive engineering to keep client technology one step ahead.
Responsibilities
- Primary Responsibilities:
- Project work, design and implementation of IT solutions with a focus on understanding and meeting business needs
- Proactive IT management of clients, identifying improvements and maintaining security to the Cyber Essentials standard
- Technical Support – Service Desk Escalation, mentoring and training more junior staff
- Proactive Engineering – Engage with customers to understand requirements and provide pre-emptive technical solutions to meet business needs, mitigating risks to infrastructure
- Project Engineering – Implementing technical solutions such as Windows Virtual Desktop, Zero Touch deployment, Azure AD, Office365, MFA, and associated security services
- IT Management – provide strategic management and leadership for the customer to deliver on technical and business objectives
- 3rd line support escalation – including service desk and on-site support
- Taking ownership and driving forward assigned support tickets escalated from the service desk
What You'll Need
- Broad technical experience including Windows Server, VMWare, Exchange, Office365, SQL, Azure, Active Directory
- Knowledge of networking (LAN, WAN, VPN, Firewall, routers), colocation and hybrid environments
- Analytical thinking, root-cause analysis, and the ability to understand system architecture
- Research and critical thinking to provide detailed analysis
- Effective verbal and written communication, and the ability to build collaborative relationships
- Ability to work autonomously and as part of a team with strong time management and prioritisation
- Creative problem solving and initiative
- Background in managed services and IT support is advantageous
What You'll Love
- Generous Time Off: 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays
- Continuous Learning: Regular lunch and learn sessions
- Personal Development: 5 paid days annually to pursue new skills
- Volunteer Opportunities: 2 paid volunteer days each year
- Team Spirit: Friendly team with social events throughout the year
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: IT Services and IT Consulting
3rd line Engineer in London employer: Wanstor
Wanstor is an excellent employer that fosters a collaborative and innovative work culture, where employees are empowered to take ownership of their roles and contribute to meaningful security initiatives. With a strong focus on professional development, team members have access to continuous learning opportunities and the chance to work with cutting-edge Microsoft Security technologies in a dynamic environment. Located in a vibrant area, Wanstor offers a supportive atmosphere that values employee well-being and encourages growth.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd line Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work at Wanstor or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the latest trends in IT solutions. We recommend practising common interview questions and scenarios related to 3rd line support to show you’re ready to tackle real-world challenges.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you’ve proactively identified issues and implemented solutions. This will demonstrate your ability to think critically and act decisively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace 3rd line Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd line Engineer role. Highlight your technical skills and experiences that align with the job description, especially around IT solutions and proactive engineering.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Wanstor. Mention specific projects or experiences that showcase your ability to build client relationships and deliver business value.
Showcase Your Technical Expertise:In your application, don’t shy away from showcasing your broad technical experience. Mention your familiarity with Windows Server, Azure, and other relevant technologies to demonstrate you’re ready for the challenges ahead.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Wanstor
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, VMWare, and Azure. Be ready to discuss how you've used these technologies in past projects and how they can be applied to meet business needs.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues in the past. Highlight your analytical thinking and root-cause analysis skills, as these will be crucial for a 3rd line Engineer role.
✨Communicate Like a Pro
Practice explaining technical concepts in simple terms. You'll need to build strong client relationships, so being able to communicate effectively is key. Think about how you can demonstrate this during the interview.
✨Be Ready to Discuss Security Practices
Familiarise yourself with Cyber Essentials standards and be prepared to talk about how you've implemented security measures in previous roles. This shows that you understand the importance of proactive IT management.
