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- Tasks: Provide 1st line IT support and solve customer queries proactively.
- Company: Dynamic technology service provider based in London.
- Benefits: Generous time off, ongoing learning opportunities, and a friendly team.
- Why this job: Kickstart your IT career with hands-on experience in a supportive environment.
- Qualifications: University student with a passion for IT and customer service.
- Other info: Perfect placement year opportunity for aspiring IT professionals.
The predicted salary is between 24000 - 36000 £ per year.
A technology service provider is offering a placement year opportunity for a Service Desk Analyst in London. This role is designed for university students starting in Summer 2026 and focuses on providing 1st line IT support. Candidates will gain valuable customer service experience while solving queries proactively.
The job offers generous time off, ongoing learning opportunities, and a friendly team environment. This role is crucial for those looking to develop a career in IT, specifically in support and infrastructure.
IT Service Desk Analyst - Placement Year (Summer 2026) employer: Wanstor
Contact Detail:
Wanstor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst - Placement Year (Summer 2026)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We recommend role-playing with a friend to get comfortable explaining your thought process when solving tech issues.
✨Tip Number 3
Show off your passion for IT! During interviews, share any personal projects or experiences that highlight your problem-solving skills and customer service mindset. It’s all about demonstrating your enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Desk Analyst - Placement Year (Summer 2026)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We want to see how your background aligns with the role of an IT Service Desk Analyst, so don’t hold back on showcasing your customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this placement and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: As a Service Desk Analyst, you’ll be solving queries proactively. In your application, share examples of how you've tackled challenges in the past. We’re keen to see your analytical thinking and customer service skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Wanstor
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Understand common issues that users face and how to troubleshoot them. This will show your potential employer that you’re ready to jump into the role and provide effective 1st line support.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with users, be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or helped someone out, as this will highlight your proactive approach to problem-solving.
✨Research the Company Culture
Take some time to learn about the company’s values and team environment. Mentioning how you align with their culture during the interview can set you apart from other candidates. It shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the training process, ongoing learning opportunities, or what a typical day looks like. It demonstrates your interest in the role and helps you gauge if it’s the right fit for you.
