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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage user accounts in Office365 and Azure.
- Company: Leading IT solutions provider based in Greater London.
- Benefits: Generous time off, continuous learning, and a dynamic team environment.
- Why this job: Join a proactive team and enhance your IT skills while helping clients.
- Qualifications: Strong customer service skills and a positive attitude.
- Other info: Great opportunity for career growth in a hybrid work setting.
The predicted salary is between 30000 - 42000 £ per year.
A leading IT solutions provider based in Greater London is seeking a proactive 1st Line IT Support professional. In this hybrid role, you will respond to various client technical issues, manage user accounts within Office365 and Azure, and utilize service desk tools.
The ideal candidate is well organized and has a positive attitude, with a strong inclination towards customer service. Enjoy generous time off and continuous learning opportunities in a dynamic team environment.
Hybrid 1st-Line Service Desk Analyst – IT Support employer: Wanstor
Contact Detail:
Wanstor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid 1st-Line Service Desk Analyst – IT Support
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping clients, think of examples from your past experiences where you’ve gone above and beyond to assist someone.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like working there.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our dynamic team.
We think you need these skills to ace Hybrid 1st-Line Service Desk Analyst – IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT support and customer service. We want to see how you've tackled technical issues in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Let us know why you’re excited about this hybrid role and how your skills align with our needs. A personal touch goes a long way!
Show Off Your Organisational Skills: As a 1st Line Service Desk Analyst, being organised is key. In your application, mention any tools or methods you use to stay on top of tasks and manage user accounts effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Wanstor
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office365, Azure, and any service desk tools mentioned in the job description. Be ready to discuss how you've used these technologies in past roles or projects.
✨Show Off Your Customer Service Skills
Prepare examples that highlight your customer service experience. Think about times when you turned a frustrated client into a happy one, as this will demonstrate your proactive approach and positive attitude.
✨Organise Your Thoughts
Since the role requires strong organisational skills, practice articulating your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, learning opportunities, and the company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
