Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd-line support for customer networks and troubleshoot complex incidents.
- Company: Award-winning IT solutions provider with a collaborative team of over 200 professionals.
- Benefits: Enjoy 24 days annual leave, continuous learning, and paid volunteer opportunities.
- Other info: Dynamic work environment with excellent career growth and development opportunities.
- Why this job: Join a friendly team and make a real impact in network support.
- Qualifications: Experience in 2nd line network support and strong knowledge of networking principles.
The predicted salary is between 30000 - 40000 £ per year.
Department: NOC Service Location: Hybrid
Wanstor has been delivering award-winning IT solutions for over 22 years. Our team of over 200 professionals is dedicated to delivering high‑quality services across managed services, data and development, networking, infrastructure, and security.
What You'll Do
- Provide 2nd‑line support for customer network environments, acting as an escalation point for complex networking incidents within the NOC.
- Monitor, troubleshoot, and maintain customer network infrastructure across LAN, WAN, Wi‑Fi, VPN, and firewall technologies.
- Support and administer Fortinet / FortiGate firewall environments across multiple customer estates.
- Investigate and resolve network incidents, outages, and performance degradations in line with SLA targets.
- Carry out network changes, standard service requests, and planned maintenance activities.
- Support project work including network installations, upgrades, migrations, and customer onboarding.
- Escalate complex issues to senior engineers or third parties where appropriate, providing clear diagnostics and context.
- Liaise with vendors, ISPs, and third‑party support providers to drive issue resolution.
- Maintain accurate technical documentation, network diagrams, and ticket updates.
- Contribute to proactive monitoring, alerting improvements, and service optimisation across managed customer environments.
- Ensure all work is delivered in line with security and compliance standards.
What You'll Need
- Proven experience in a 2nd line network support / NOC / MSP environment.
- Strong hands‑on experience supporting Fortinet / FortiGate firewalls in production environments.
- Good understanding of core networking principles including routing, switching, VLANs, VPNs, NAT, DNS, and DHCP.
- Experience troubleshooting LAN, WAN, wireless, and firewall‑related issues.
- Familiarity with dynamic routing protocols such as BGP and OSPF would be advantageous.
- Experience with additional vendors such as Cisco, Aruba, Meraki, or Ubiquiti is beneficial.
- Familiarity with network monitoring and alerting tools such as PRTG, SolarWinds, or similar.
- Ability to troubleshoot methodically and remain calm under pressure during incidents.
- Strong communication skills with the ability to explain technical issues clearly to customers and internal teams.
- Good documentation and ticket hygiene within an ITIL‑aligned support environment.
- Relevant certifications such as Fortinet NSE / FCP, CCNA, or equivalent are desirable.
What You'll Love
- Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
- Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
- Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
- Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
- Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
2nd line Network Support Engineer employer: Wanstor
Contact Detail:
Wanstor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd line Network Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on your dream job!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or message can show your enthusiasm and keep you on their radar. We love seeing candidates who are proactive!
✨Tip Number 3
Prepare for interviews by practising common questions related to network support. Brush up on your technical knowledge, especially around Fortinet and networking principles. Confidence is key, so let’s show them what you’ve got!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace 2nd line Network Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd line Network Support Engineer role. Highlight your experience with Fortinet firewalls and any relevant networking skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about network support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: In your application, don’t forget to mention specific technologies you’ve worked with, like LAN, WAN, and VPNs. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Wanstor
✨Know Your Networking Basics
Make sure you brush up on core networking principles like routing, switching, and VLANs. Be ready to discuss your hands-on experience with Fortinet firewalls and any other technologies mentioned in the job description. This will show that you’re not just familiar with the terms but can apply them in real-world scenarios.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about how you would handle specific network incidents or outages. Think of examples from your past experience where you successfully diagnosed and resolved issues. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Show Off Your Documentation Skills
Since good documentation is key in an ITIL-aligned environment, be prepared to discuss how you maintain ticket hygiene and technical documentation. Bring examples if possible, as this will demonstrate your attention to detail and organisational skills.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice explaining complex technical issues in simple terms, as you might need to do this with customers or team members. Being able to convey your thoughts clearly will set you apart from other candidates.