At a Glance
- Tasks: Provide advanced 3rd-line support and resolve complex technical issues.
- Company: Join Wanstor, an award-winning IT solutions provider with a collaborative culture.
- Benefits: Enjoy generous time off, continuous learning, and personal development opportunities.
- Other info: Be part of a friendly team with great career growth and social events.
- Why this job: Make a real impact by improving customer environments and enhancing security and performance.
- Qualifications: Strong 3rd-line support experience and expertise in Microsoft technologies required.
The predicted salary is between 39150 - 47850 £ per year.
3rd line Support Engineer
Department
Service Management
Employment Type
Permanent - Full Time
Location
- Hybrid
- Description
At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to continue growing year after year.
Today, our team is over 200 strong, supporting organisations across a wide range of industries with managed services, cloud, cyber security, networking, infrastructure and modern workplace solutions.
The 3rd line Support Engineer (internal title Senior Technical Consultant) is a senior technical role within Wanstor’s Service Management team, providing advanced 3rd-line support and acting as an escalation point for complex technical issues across our customer environments.
You’ll take ownership of issues requiring deeper investigation and technical expertise, working across Microsoft 365, Azure, Windows Server and wider infrastructure technologies to identify root causes and deliver effective resolutions.
This isn’t purely a reactive support role.
You’ll look beyond individual tickets to identify recurring problems, recommend technical improvements and help improve the security, resilience and performance of customer environments.
You’ll also provide technical input into customer projects and changes, while sharing knowledge and supporting the development of engineers across the wider Service Management team.
What You'll Do
- Act as a senior escalation point for complex 3rd-line incidents and technical problems, taking ownership through to resolution.
- Troubleshoot across Microsoft 365, Azure, Windows Server, Active Directory and hybrid customer environments.
- Investigate recurring and long-standing technical issues, identifying root causes and implementing permanent fixes wherever possible.
- Work directly with customers during complex technical investigations, providing clear communication and technical guidance.
- Identify opportunities to improve the security, reliability, performance and supportability of customer environments.
- Carry out proactive technical reviews and recommend practical improvements based on your findings.
- Use Power Shell and automation where appropriate to improve efficiency and reduce repetitive manual activity.
- Support technical changes and customer projects where additional 3rd-line expertise is required.
- Work collaboratively with Projects, Security and other technical teams to resolve issues and ensure successful transition into BAU support.
- Provide guidance to 1st and 2nd line engineers, helping them develop their troubleshooting and technical capability.
- Create and maintain technical documentation and knowledge articles, helping appropriate activities and fixes move down through the support teams.
- Contribute to problem management and continual service improvement across Service Management.
- What You'll Need
- Strong hands-on 3rd-line support experience, ideally within an MSP or multi-customer environment.
- Strong experience across core Microsoft technologies including Microsoft 365, Windows Server, Active Directory and Entra ID.
- Good experience supporting Azure and hybrid Microsoft environments.
- Experience with technologies such as Exchange Online, Intune, Share Point Online and Microsoft Defender.
- Strong troubleshooting and diagnostic skills with the ability to investigate complex technical problems and perform root-cause analysis.
- Good infrastructure knowledge including virtualisation, backup and disaster recovery.
- Good understanding of networking fundamentals including LAN/WAN, VPNs, firewalls, switching and routing.
- Some experience using Power Shell or other scripting/automation technologies would be beneficial.
- The confidence to take ownership of difficult technical issues and work directly with customers through to resolution.
- Strong communication skills and the ability to explain technical issues clearly to both technical and non-technical stakeholders.
- A collaborative approach with an interest in sharing knowledge and supporting the development of other engineers.
- Exposure to technical projects, migrations or significant customer changes would be advantageous.
- Relevant Microsoft or industry certifications would be beneficial.
- What You'll Love
- Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
- Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
- Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
- Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
- Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
- #J-18808-Ljbffr
3rd line Support Engineer in London employer: Wanstor Limited
At Wanstor, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters innovation and collaboration. With generous benefits such as 24 days of annual leave, continuous learning opportunities, and a strong emphasis on personal development, our employees are empowered to grow their skills while contributing to meaningful projects. Located in a hybrid environment, our team enjoys the flexibility to balance work and life, all while being part of a supportive community that values teamwork and social engagement.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd line Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wanstor Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wanstor Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wanstor Limited!
✨Direct Apply to Wanstor Limited
Let's not forget to apply directly through the Wanstor Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd line Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wanstor Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wanstor Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wanstor Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
