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- Tasks: Provide first-line support to UK charities and manage technical issues.
- Company: Leading IT solutions provider dedicated to the not-for-profit sector.
- Benefits: Generous leave, personal development opportunities, and a supportive team environment.
- Why this job: Make a difference by supporting charities while developing your IT skills.
- Qualifications: 1st line IT support experience and a proactive customer service approach.
- Other info: Enjoy a hybrid work model in a dynamic and rewarding role.
The predicted salary is between 30000 - 42000 £ per year.
A leading IT solutions provider is looking for a Service Desk Analyst to join their Not for Profit team in Greater London. This hybrid role involves providing exceptional first-line support to clients, primarily focused on UK charities.
Responsibilities include:
- Responding to technical issues
- Managing user accounts in Office365 and Active Directory
- Deploying PCs
The ideal candidate will have 1st line IT support experience and a proactive approach to customer service. Join a supportive team with generous leave and personal development opportunities.
Hybrid Service Desk Analyst (1st Line) – Not-for-Profit employer: Wanstor Limited
Contact Detail:
Wanstor Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Analyst (1st Line) – Not-for-Profit
✨Tip Number 1
Network like a pro! Reach out to your connections in the not-for-profit sector and let them know you're on the hunt for a Service Desk Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills related to Office365 and Active Directory, and be ready to showcase your customer service prowess. Practice common interview questions and think of examples that highlight your proactive approach.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace Hybrid Service Desk Analyst (1st Line) – Not-for-Profit
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st line IT support experience and any relevant skills. We want to see how your background aligns with the needs of our Not for Profit team, so don’t be shy about showcasing your customer service prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting UK charities and how your proactive approach can benefit our clients. We love seeing genuine enthusiasm!
Showcase Technical Skills: Since this role involves managing user accounts in Office365 and Active Directory, make sure to mention any experience you have with these tools. We’re looking for someone who can hit the ground running, so highlight those technical skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Wanstor Limited
✨Know Your Tech Basics
Brush up on your knowledge of Office365 and Active Directory. Be ready to discuss how you've used these tools in previous roles, as they'll likely ask you about your experience with managing user accounts and resolving technical issues.
✨Show Your Customer Service Skills
Since this role is all about providing exceptional support, think of examples where you've gone above and beyond for a customer. Prepare to share specific stories that highlight your proactive approach to problem-solving and customer satisfaction.
✨Understand the Not-for-Profit Sector
Familiarise yourself with the challenges faced by UK charities. Showing that you understand their unique needs will demonstrate your commitment to the role and help you connect with the interviewers on a deeper level.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics and personal development opportunities within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
