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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer satisfaction and manage daily IT support operations.
- Company: A top IT solutions provider with a focus on growth and employee well-being.
- Benefits: Hybrid work model, generous time off, and personal development opportunities.
- Why this job: Join a motivated team and drive continuous improvement in a fast-paced environment.
- Qualifications: Strong IT support background, particularly at 2nd line level, and multitasking skills.
- Other info: Great career growth potential in a supportive and innovative workplace.
The predicted salary is between 36000 - 60000 £ per year.
A leading IT solutions provider is seeking a Service Desk Team Leader to manage daily operations and drive customer satisfaction. This role requires a strong background in IT support, particularly at a 2nd line level, and the ability to handle multiple priorities in a dynamic environment. The ideal candidate will facilitate continuous improvement, ensure adherence to SLAs, and lead a motivated team. Enjoy a hybrid work model with generous time off and personal development opportunities.
Service Desk Team Lead - Hybrid, Growth & Perks in City of London employer: Wanstor Limited
Contact Detail:
Wanstor Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead - Hybrid, Growth & Perks in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the hunt for a Service Desk Team Lead role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your 2nd line support skills. Be ready to discuss how you've handled multiple priorities and driven customer satisfaction in past roles. We want to see you shine!
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've motivated a team or facilitated continuous improvement. This is your chance to demonstrate that you can lead a dynamic team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service Desk Team Lead - Hybrid, Growth & Perks in City of London
Some tips for your application 🫡
Show Off Your IT Skills: Make sure to highlight your experience in IT support, especially at the 2nd line level. We want to see how you've tackled challenges and improved customer satisfaction in your previous roles.
Be a Team Player: As a Service Desk Team Lead, you'll be managing a team, so let us know about your leadership style. Share examples of how you've motivated your team and facilitated continuous improvement in past positions.
Keep It Relevant: Tailor your application to the job description. We love it when candidates align their skills and experiences with what we're looking for, so make sure to connect the dots for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Wanstor Limited
✨Know Your IT Stuff
Make sure you brush up on your IT support knowledge, especially at the 2nd line level. Be ready to discuss specific scenarios where you've resolved complex issues or improved processes. This will show that you have the technical chops for the role.
✨Showcase Your Leadership Skills
As a Service Desk Team Lead, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed a team in the past, focusing on how you drove customer satisfaction and handled multiple priorities.
✨Understand SLAs and Continuous Improvement
Familiarise yourself with Service Level Agreements (SLAs) and be prepared to discuss how you've ensured adherence to them in previous roles. Highlight any initiatives you've led for continuous improvement, as this is key to the position.
✨Embrace the Hybrid Model
Since this role offers a hybrid work model, think about how you can effectively manage a remote team while maintaining high levels of communication and productivity. Be ready to share your strategies for balancing in-office and remote work.
