2nd Line Support Engineer
Department: Service Management
Employment Type: Permanent - Full Time
Location: Moreton-in-Marsh
Description
3 days on site in Moreton-on-Marsh, GL56.
Wanstor is a multi SDI award winning, future proofed IT managed service provider. Join our dynamic team as a 2nd Line Support Engineer providing a blend of onsite and remote support to our prestigious client based in the scenic Cotswolds countryside.
What You'll Do
- Act as a key escalation point for first line, resolving more complex 2nd line issues
- Own incidents, service requests and changes through to resolution, ensuring clear communication with customers throughout
- Support and maintain Microsoft 365 environments, including Exchange Online, identity, and access management
- Troubleshoot mail flow, authentication (MFA), and connectivity issues across hybrid/cloud environments
- Manage users, devices and policies across Active Directory and Entra ID
- Deploy and support end-user devices using Intune, Autopilot and MDM solutions
- Diagnose and resolve network issues across LAN, WAN and Wi-Fi environments (VPN, routing, switching)
- Monitor and maintain customer environments, including backups and infrastructure health
- Carry out restores and support disaster recovery scenarios when required
- Contribute to customer projects such as migrations, upgrades and new site setups
- Produce clear documentation for fixes, changes and deployments
What You'll Need
- Experience in a 2nd line (or strong 1st line stepping up) role
- Solid troubleshooting skills across Windows environments and Microsoft 365
- Experience with:
- Exchange Online / mail flow
- Active Directory & Entra ID
- Intune / Autopilot / MDM
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
- Experience supporting endpoints (Windows 10/11) and user environments
- Exposure to backup technologies and restore processes
- Familiarity with virtual environments (e.g. VMware or Hyper-V)
- Understanding of ITIL principles (incident, change, problem management)
- Awareness of security best practices (e.g. Cyber Essentials)
What You'll Love
- Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
- Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
- Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
- Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
- Team Spirit: Join a friendly team and engage in various social events organized throughout the year.
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2nd Line Support Engineer employer: Wanstor Limited
Wanstor is an exceptional employer that fosters a dynamic and supportive work culture, perfect for a Business Development Manager looking to thrive in a hybrid environment. With generous time off, continuous learning opportunities, and a strong emphasis on personal development, employees are encouraged to grow both professionally and personally. The collaborative spirit within the team, combined with the chance to make a meaningful impact through technology solutions, makes Wanstor a rewarding place to build your career.
