At a Glance
- Tasks: Provide 2nd line support for complex network incidents and maintain customer network infrastructure.
- Company: Join a dynamic NOC team at Wanstor, a leader in managed network services.
- Benefits: Enjoy generous time off, continuous learning opportunities, and paid volunteer days.
- Other info: Be part of a friendly team with excellent career growth and social events.
- Why this job: Make a real impact in a fast-paced environment while developing your networking skills.
- Qualifications: Experience in 2nd line network support and strong knowledge of Fortinet firewalls required.
The predicted salary is between 35000 - 45000 € per year.
We’re looking for a talented individual to join our NOC team. As a 2nd Line Network Support Engineer, you will play a key role in delivering Wanstor’s managed network services across customer environments. Working within our NOC team, you will support the resolution of complex network incidents, maintain infrastructure availability, and act as an escalation point for network-related issues across our managed customer estate. This is an excellent opportunity for a network support professional with Fortinet / FortiGate experience looking to develop within a fast‑paced managed services environment.
What You'll Do
- Provide 2nd line support for customer network environments, acting as an escalation point for complex networking incidents within the NOC.
- Monitor, troubleshoot, and maintain customer network infrastructure across LAN, WAN, Wi‑Fi, VPN, and firewall technologies.
- Support and administer Fortinet / FortiGate firewall environments across multiple customer estates.
- Investigate and resolve network incidents, outages, and performance degradations in line with SLA targets.
- Carry out network changes, standard service requests, and planned maintenance activities.
- Support project work including network installations, upgrades, migrations, and customer onboarding.
- Escalate complex issues to senior engineers or third parties where appropriate, providing clear diagnostics and context.
- Liaise with vendors, ISPs, and third‑party support providers to drive issue resolution.
- Maintain accurate technical documentation, network diagrams, and ticket updates.
- Contribute to proactive monitoring, alerting improvements, and service optimisation across managed customer environments.
- Ensure all work is delivered in line with security and compliance standards.
What You'll Need
- Proven experience in a 2nd line network support / NOC / MSP environment.
- Strong hands‑on experience supporting Fortinet / FortiGate firewalls in production environments.
- Good understanding of core networking principles including routing, switching, VLANs, VPNs, NAT, DNS, and DHCP.
- Experience troubleshooting LAN, WAN, wireless, and firewall‑related issues.
- Familiarity with dynamic routing protocols such as BGP and OSPF would be advantageous.
- Experience with additional vendors such as Cisco, Aruba, Meraki, or Ubiquiti is beneficial.
- Familiarity with network monitoring and alerting tools such as PRTG, SolarWinds, or similar.
- Ability to troubleshoot methodically and remain calm under pressure during incidents.
- Strong communication skills with the ability to explain technical issues clearly to customers and internal teams.
- Good documentation and ticket hygiene within an ITIL‑aligned support environment.
- Relevant certifications such as Fortinet NSE / FCP, CCNA, or equivalent are desirable.
What You'll Love
- Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
- Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
- Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
- Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
- Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
2nd line Network Support Engineer employer: Wanstor Limited
Wanstor is an exceptional employer that prioritises employee growth and well-being, offering a hybrid work environment that fosters collaboration and innovation. With generous time off, continuous learning opportunities, and a supportive team culture, employees are encouraged to develop their skills while contributing to meaningful projects in a fast-paced managed services setting. Join us to be part of a dynamic NOC team where your expertise in network support will be valued and nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd line Network Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just chat with people on LinkedIn. You never know who might have a lead on that perfect 2nd Line Network Support Engineer role!
✨Tip Number 2
Brush up on your technical skills, especially with Fortinet and FortiGate firewalls. Make sure you can talk confidently about your experience and how you've tackled complex networking issues. This will show potential employers that you're ready to hit the ground running.
✨Tip Number 3
When you get an interview, prepare to discuss real-life scenarios where you've resolved network incidents. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your problem-solving skills effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd line Network Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Fortinet / FortiGate and any relevant networking skills. We want to see how your background fits the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about network support and how you can contribute to our NOC team. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex network issues in the past. We’re looking for someone who can stay calm under pressure, so share those stories that demonstrate your troubleshooting prowess.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Wanstor Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Fortinet / FortiGate firewalls and core networking principles. Be ready to discuss your hands-on experience with LAN, WAN, VPNs, and troubleshooting methods. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share how you've tackled complex network incidents in the past. Think of a few scenarios where you successfully resolved issues under pressure, and be ready to explain your thought process. This will demonstrate your ability to stay calm and methodical during incidents.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You might need to communicate with customers or team members who aren't as tech-savvy, so being able to break down complex issues is key. Consider doing mock interviews with friends to refine your communication skills.
✨Get Familiar with the Company
Research Wanstor and their managed network services. Understand their values, culture, and the specific challenges they face in the industry. This will not only help you tailor your answers but also show your genuine interest in the role and the company.
