At a Glance
- Tasks: Be the friendly face of House of Louie, managing guest experiences and reservations.
- Company: Join a world-class hospitality group in the heart of London's West End.
- Benefits: Competitive pay, staff meals, discounts, and career growth opportunities.
- Other info: Flexible hours with opportunities to learn and develop in luxury hospitality.
- Why this job: Create memorable experiences for guests in a vibrant and supportive environment.
- Qualifications: Customer service experience preferred; strong communication and organisational skills required.
The predicted salary is between 30000 - 32450 £ per year.
It’s an exciting time to join House of Louie, and we’re looking for a friendly, polished, and organised Receptionist to be the welcoming face of our iconic West End venue. Do you enjoy creating exceptional first impressions, thrive in a fast-paced environment, and have a passion for delivering outstanding guest experiences? If so, House of Louie would love to welcome you to the team.
About Us
House of Louie, part of a world‑class hospitality group including RIKAS, Paris Society, and the Ennismore Group, is a stunning four‑storey townhouse located in the heart of the West End. Home to our contemporary Japanese restaurant Wani Tzuki, our established French restaurant, the lively Alligator Bar, and exclusive private dining spaces, we offer guests a truly unique and memorable hospitality experience.
What We Offer
- Competitive pay (based on experience)
- Staff meals during shifts
- Employee discounts on food and beverage
- A beautifully refurbished venue with a supportive team culture
- Career growth opportunities within Paris Society & RIKAS
- The opportunity to develop your career within one of London's leading hospitality destinations
About the Role – You will:
- Be the first point of contact for all guests visiting House of Louie, delivering a warm, professional, and memorable welcome
- Manage reservations, guest arrivals, waiting lists, and seating plans across the venue to ensure a smooth and efficient service
- Answer telephone enquiries and assist guests with reservations, bookings, and special requests
- Maintain accurate guest profiles using SevenRooms, OpenTable, or similar reservation systems
- Communicate guest preferences, VIP arrivals, celebrations, and important information to the restaurant and management teams
- Work closely with the reception, floor, bar, kitchen, and management teams to deliver a seamless guest experience throughout the venue
- Ensure the reception desk, entrance, and cloakroom areas are presented to the highest standards at all times
- Support with reception administration, opening and closing duties, and daily operational tasks
- Handle guest feedback professionally, escalating concerns where appropriate
- Help build lasting guest relationships and create memorable experiences that encourage repeat visits
About You – You will have:
- Previous experience as a receptionist, host, or in a customer‑facing hospitality role (preferred but not essential)
- Experience within a restaurant or luxury hospitality environment is advantageous
- Familiarity with SevenRooms, OpenTable, or similar reservation systems is beneficial
- Excellent communication and interpersonal skills
- A friendly, approachable, and professional manner with immaculate presentation
- Strong organisational skills and attention to detail, with the ability to multitask in a busy environment
- The ability to remain calm under pressure while delivering exceptional guest service
- A genuine passion for hospitality and creating memorable guest experiences
- A positive attitude, strong work ethic, and willingness to learn and develop
- Flexibility to work evenings and weekends
If you're ready to become the welcoming face of House of Louie and help create exceptional guest experiences from the moment our guests arrive, we'd love to hear from you.
Receptionist employer: Wani Tzuki
At House of Louie, we pride ourselves on being an exceptional employer within the vibrant West End, offering a supportive team culture and opportunities for career growth within our renowned hospitality group. With competitive pay, staff meals, and discounts, we ensure our employees feel valued while working in a beautifully refurbished venue that prioritises outstanding guest experiences. Join us to be part of a dynamic environment where your passion for hospitality can truly shine.
