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- Tasks: Learn essential customer service skills to enhance your career prospects.
- Company: Free course offered in London for skill development.
- Benefits: Gain transferable skills that boost employability and confidence.
- Why this job: Master customer service to make a real impact in any industry.
- Qualifications: Open to those aged 19+ living in London, no prior qualifications needed.
- Other info: Access to devices available through the Laptop Loan Scheme.
From shopping and entertainment to business services, customers expect a high level of service when making purchases. That’s why excellent customer service is essential for any business that wants to succeed and build lasting customer loyalty. Customer service is a vital skill that benefits everyone—regardless of your role or industry. It’s a transferable skill that stays with you for life.
This practical course provides the fundamentals of excellent customer service. Whether you’re new to the field or looking to refresh your skills, it’s a great starting point.
What you’ll learn:
- How to meet and exceed customer expectations
- The impact of customer service on business success
- How to turn customer problems into opportunities
You need access to a good internet connection and a laptop, computer or tablet device for classes and will need to upload coursework. If you do not have a suitable device, please speak to an IAG advisor or your tutor about the Laptop Loan Scheme.
These courses are free for those who meet all the following funding requirements:
- You live in a London /Greater London Borough
- You are not in full time education
- You have not achieved this qualification before
- You are aged 19 or older on 31st August 2025
- Have permission to live in the UK for at least 12 months and the VISA is valid for the duration of the course
If you don’t have permission to live in the UK for 12 months there are exemptions which can be discussed with the IAG advisor who will contact you.
Free London Customer Service Essentials Course in City of London employer: Wandsworth Lifelong Learning
Contact Detail:
Wandsworth Lifelong Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free London Customer Service Essentials Course in City of London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who work in customer service or related fields. They might know of openings or can give you insider tips on landing that dream job.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on common customer service scenarios and how you'd handle them. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or networking event, be ready to demonstrate your customer service prowess. Share examples of how you've exceeded expectations in the past.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources and opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Free London Customer Service Essentials Course in City of London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about learning and improving your skills. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your experiences align with the course content. We love seeing how you can meet and exceed customer expectations based on your past experiences.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your ideas flow logically. This will help us understand your motivations and goals easily.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get you started on this exciting journey in customer service.
How to prepare for a job interview at Wandsworth Lifelong Learning
✨Know Your Customer Service Basics
Before the interview, brush up on the fundamentals of customer service. Understand key concepts like meeting and exceeding customer expectations, and how to turn problems into opportunities. This knowledge will help you answer questions confidently and show that you're ready to provide excellent service.
✨Research the Company
Take some time to learn about the company you're interviewing with. What are their values? How do they approach customer service? Knowing this will allow you to tailor your answers and demonstrate that you're a good fit for their team.
✨Prepare Real-Life Examples
Think of specific situations where you've provided great customer service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will make your answers more compelling and relatable.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to customer service or how they measure success in this area. This shows your genuine interest and helps you assess if the company aligns with your values.
