Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Learn essential customer service skills to meet and exceed customer expectations.
- Company: Join a supportive learning environment focused on customer service excellence.
- Benefits: Free course, flexible learning, and valuable transferable skills for your career.
- Why this job: Gain skills that are crucial for any job and boost your employability.
- Qualifications: Open to those aged 19+, no prior qualifications needed.
- Other info: Access to devices available through the Laptop Loan Scheme.
The predicted salary is between 24000 - 36000 £ per year.
From shopping and entertainment to business services, customers expect a high level of service when making purchases. That’s why excellent customer service is essential for any business that wants to succeed and build lasting customer loyalty. Customer service is a vital skill that benefits everyone—regardless of your role or industry. It’s a transferable skill that stays with you for life.
This practical course provides the fundamentals of excellent customer service. Whether you’re new to the field or looking to refresh your skills, it’s a great starting point.
What you’ll learn:
- How to meet and exceed customer expectations
- The impact of customer service on business success
- How to turn customer problems into opportunities
You need access to a good internet connection and a laptop, computer or tablet device for classes and will need to upload coursework. If you do not have a suitable device, please speak to an IAG advisor or your tutor about the Laptop Loan Scheme.
These courses are free for those who meet all the following funding requirements:
- You live in a London /Greater London Borough
- You are not in full time education
- You have not achieved this qualification before
- You are aged 19 or older on 31st August 2025
- Have permission to live in the UK for at least 12 months and the VISA is valid for the duration of the course
If you don’t have permission to live in the UK for 12 months there are exemptions which can be discussed with the IAG advisor who will contact you.
Customer Service in City of London employer: Wandsworth Lifelong Learning
Contact Detail:
Wandsworth Lifelong Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in City of London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a customer service role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for their team. Highlight your customer service skills and how you can help them exceed customer expectations.
✨Tip Number 3
Don’t shy away from online platforms! Use LinkedIn and other job boards to connect with companies that interest you. Apply directly through our website for a smoother process and to show your enthusiasm.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service role. Highlight your relevant experience and skills that align with what we’re looking for, like meeting customer expectations and problem-solving.
Showcase Your Skills: Don’t just list your skills—show us how you’ve used them in real-life situations. Whether it’s turning a customer complaint into a positive experience or going above and beyond, we want to see your customer service prowess!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and qualifications without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Wandsworth Lifelong Learning
✨Know Your Customer Service Basics
Before the interview, brush up on the fundamentals of excellent customer service. Understand how to meet and exceed customer expectations, as well as the impact of great service on business success. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss how you've turned customer problems into opportunities in the past. Practising these responses will make you feel more prepared and help you stand out during the interview.
✨Showcase Your Transferable Skills
Customer service skills are transferable across various roles and industries. Highlight any relevant experience you have, even if it’s from a different field. This shows versatility and that you can adapt your skills to meet the needs of the company.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to customer service or how they measure customer satisfaction. This demonstrates your interest in the role and helps you gauge if the company aligns with your values.
