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- Tasks: Support Carers with welfare benefits advice and manage your own caseload.
- Company: Join Wandsworth Carers’ Centre, a charity dedicated to helping unpaid Carers since 1995.
- Benefits: Enjoy 26-31 days of annual leave, a pension scheme, and ongoing training opportunities.
- Why this job: Make a real impact in the community while working in a friendly and dynamic team.
- Qualifications: Experience in benefits advice, case management, and client representation is essential.
- Other info: This role offers the chance to support colleagues and develop your skills in a meaningful way.
The predicted salary is between 28000 - 42000 £ per year.
We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team.
Salary: £35,000
Full Time (35 hours per week)
Benefits of working for Wandsworth Carers’ Centre:
- Friendly team and working environment
- Annual leave starts at 26 days increasing to 31 days plus bank holidays
- Contributory company pension
- Ongoing training and development opportunities
- Employee assistance program
Our Charity: We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more. In short, we are the Carer’s friend and advocate, often helping Carers through difficult times.
Are you passionate about supporting Carers and making a real impact in their lives? We’re looking for a dedicated individual to join our busy team providing welfare benefits advice & guidance to those who need it most.
As the successful candidate, you’ll bring your knowledge and expertise to provide vital support to Carers, with a comprehensive and up-to-date knowledge in welfare benefits and recent experience of managing a case load. You will manage your own caseload while also providing supervision and support to another advice worker. Your excellent communication skills will help you connect with and support Carers, while your IT proficiency will enable you to provide effective, efficient assistance.
Key Responsibilities Include:
- Providing advice & advocacy on welfare benefits and housing.
- Managing your own case load
- Supervision of another advice worker
- Offering guidance and support to colleagues
- Maintaining accurate case records, adhering to AQS standards.
Essential Requirements:
- Experience of providing benefits advice, guidance and support
- Experience of managing a case load
- Experience of representing clients with external bodies / organisations
- Experience of supporting with benefit appeals through to tribunal stage.
- Knowledge of or ability to understand and use relevant legislation.
- Ability to work across the borough and provide home visits
If you’re committed to working in the voluntary sector and want to be part of a dynamic team that makes a real difference, this role is for you!
Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.
Advice Worker employer: Wandsworth Carers' Centre
Contact Detail:
Wandsworth Carers' Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Worker
✨Tip Number 1
Familiarise yourself with the specific welfare benefits legislation relevant to the role. This will not only help you in interviews but also demonstrate your commitment and understanding of the challenges faced by Carers.
✨Tip Number 2
Network with professionals in the charity sector, especially those who work with Carers or in welfare advice. Attend local events or workshops to build connections that could provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your experience managing a caseload in detail. Think of specific examples where you successfully supported clients, as this will showcase your ability to handle the responsibilities of the Advice Worker role.
✨Tip Number 4
Demonstrate your communication skills by engaging with the community through social media or local forums. Share valuable information related to welfare benefits, which can highlight your expertise and passion for supporting Carers.
We think you need these skills to ace Advice Worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in providing benefits advice and managing a caseload. Use specific examples that demonstrate your expertise and how you've made an impact in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting Carers and your understanding of the challenges they face. Mention your communication skills and IT proficiency, as these are key for the role.
Highlight Relevant Experience: In your application, emphasise any experience you have with welfare benefits, case management, and representing clients. This will show that you meet the essential requirements outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wandsworth Carers' Centre
✨Show Your Passion for Supporting Carers
Make sure to express your genuine enthusiasm for helping carers during the interview. Share personal stories or experiences that highlight your commitment to making a positive impact in their lives.
✨Demonstrate Your Knowledge of Welfare Benefits
Prepare to discuss your understanding of welfare benefits and relevant legislation. Be ready to provide examples of how you've successfully navigated these topics in previous roles, as this will showcase your expertise.
✨Highlight Your Case Management Experience
Since managing a caseload is a key responsibility, be prepared to talk about your experience in this area. Discuss specific cases you've handled, the challenges you faced, and how you overcame them to achieve positive outcomes.
✨Emphasise Your Communication Skills
Effective communication is crucial in this role. Provide examples of how you've successfully communicated with clients and colleagues in the past, especially in challenging situations, to demonstrate your ability to connect and support others.
