We are looking for a Neighbourhood Customer Service Team Leader to join our Neighbourhood Team here at Wandle!
As the Neighbourhood Customer Service Team Leader, you will lead and manage team to deliver excellent neighbourhood services to our customers.
Key responsibilities:
- Performance manage a team of Housing Officers and ensuring their ongoing development.
- Conflict resolution and de-escalation of customer concerns.
- Utilise the data we collect to drive decisions and performance.
You:
- Have proven and demonstrable Housing Management experience.
- Strong track record of performance management and driving employee capability.
- Be customer centric in your leadership approach.
- Embody collaborative working across your own team and other teams in the organisation.
- Good stakeholder management, internal and external.
- Be an effective communicator, both verbal and written.
Shortlisting: 14th & 15th September 2026
Interviews: Week commencing 21st September 2026 (Subject to change)
Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.
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Neighbourhood Team Leader employer: Wandle
Wandle Housing Association is an excellent employer for those starting their careers, offering a supportive work environment that prioritises employee growth through structured on-the-job training and mentoring. Located in a hybrid work setting, employees benefit from a balanced approach to work-life integration while gaining hands-on experience in insurance operations. With a strong focus on collaboration and professional development, Wandle fosters a culture where early-career professionals can thrive and make meaningful contributions.
