Homeownership Officer

Are you motivated by delivering excellent customer service, a varied workload and an opportunity to grow?

As a Home Ownership Officer, you will be responsible for managing and delivering a well-rounded service to our portfolio of Homeowners across Southeast London.

You\’ll have previous experience working in a social housing environment with excellent customer care skills, both face to face, over the phone and in writing.

You\’ll be able to demonstrate detailed knowledge of the relevant legislation specifically around statutory consultation and able to use it to support and advice our customers.

You\’ll be adaptable to deal with changing priorities and pressures and you\’ll have excellent time management skills to ensure that multiple deadlines are always met.

The role:

• Manage a patch of homeowner accounts and to provide high quality service to customers.
• Issue clear and compliant S20 notices.
• Deal with Estimate and Actual service charges and major works enquiries.
• Responsible for dealing with solicitor enquiries, lease extensions, Alterations request, Right to Acquire and Right to Buy.
• Be the champion for the customer
• Manage our third-party relationships (Managing Agents)

You:

• The postholder will have previous experience working in a social housing environment with excellent customer care skills, both face to face, over the phone and in writing.
• You will have a minimum of three years\’ experience working in a customer facing leasehold role, with a solid understanding of leases and responsibilities.
• You will be able to demonstrate working knowledge of the relevant legislation specifically around service charges, Right to Buy/Right to Acquire legislation and statutory consultation and able to use it to support and advise our customers.
• Demonstrate the ability to be solution-focused, taking responsibility and action to promote great customer service, with a \’Can Do\’ attitude.
• You will be adaptable to deal with changing priorities and pressures and you will have excellent time management skills to ensure that multiple deadlines are always met.
• Demonstrate the ability to work on own initiative without supervision and as part of a team.