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- Tasks: Help customers with enquiries and provide essential housing support.
- Company: A passionate non-profit organisation making a real difference in London.
- Benefits: 29 days annual leave, public holidays, and full training provided.
- Why this job: Join a supportive team and develop your customer service skills while making an impact.
- Qualifications: Experience in a contact centre and strong communication skills.
- Other info: Great learning opportunities in a fulfilling work environment.
The predicted salary is between 30000 - 42000 £ per year.
A non-profit organization in London is looking for a Customer Service Advisor to join their team. This role involves addressing customer enquiries, diagnosing repairs, and providing tenancy support.
Ideal candidates will have experience in a contact centre and strong communication skills. The position offers full training and a supportive environment, where you can develop your customer service expertise.
Applicants can enjoy 29 days of annual leave plus public holidays, along with great learning opportunities.
Customer Service Advisor - Real Impact in Housing Support employer: Wandle
Contact Detail:
Wandle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Real Impact in Housing Support
✨Tip Number 1
Get to know the organisation! Research their mission and values so you can show genuine interest during your interview. This will help us connect with the team and demonstrate that you're a great fit for their culture.
✨Tip Number 2
Practice your communication skills! Since this role is all about addressing customer enquiries, we recommend doing mock interviews or role-playing scenarios. This will help you feel more confident when discussing how you can support tenants effectively.
✨Tip Number 3
Showcase your experience! Think of specific examples from your past roles in contact centres where you made a real impact. We want to hear about how you’ve handled challenging situations and provided excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really interested in joining our team to make a difference in housing support.
We think you need these skills to ace Customer Service Advisor - Real Impact in Housing Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant contact centre roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about housing support and how you can make a real impact. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Wandle
✨Know the Organisation
Before your interview, take some time to research the non-profit organisation. Understand their mission, values, and the specific impact they have in housing support. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples from your past experience where you successfully handled customer enquiries or resolved issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Problem-Solving Abilities
In this role, you'll be diagnosing repairs and providing tenancy support. Think of specific instances where you've had to troubleshoot problems or provide solutions in a contact centre environment. Highlighting these experiences will show that you're ready to tackle the challenges of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the organisation is the right fit for you.
