Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers, handling queries and booking repairs.
- Company: Wandle, a passionate provider of safe and affordable homes.
- Benefits: 29 days annual leave, income protection, and great learning opportunities.
- Why this job: Make a real difference every day while supporting your community.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Full training provided in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Location: Bankside, London
Make a real difference every day. At Wandle, we’re passionate about providing safe, affordable homes and dependable local services. As part of our Customer Service Team, you’ll be the first point of contact for our customers—helping with everything from tenancy queries to repairs and maintenance. No two days are the same, and your role will be key in delivering exceptional service.
What you’ll do:
- Handle a variety of enquiries via phone and email
- Diagnose and book repairs
- Take payments and advise on accounts
- Support customers with tenancy and housing options
- Resolve complaints wherever possible at first contact
What we’re looking for:
- Experience in a contact centre - preferably in a Housing Association or Local Authority
- Skilled in diagnosing and prioritising repairs
- Strong communication, listening, and IT skills
- Resilient, empathetic, and solution-focused
- A team player with attention to detail
Why Wandle?
We’ll provide full training and a supportive environment where you can thrive. Bring your positive attitude and commitment to great customer service—and help us champion our customers every day. Apply now and be part of something that matters.
Closing Date: 11th January 2026 at 11:59pm
Shortlisting: 12th January 2026
Interviews: Week Commencing 19th January 2026
Please note that we will be scheduling short telephone interviews first to scope suitability, and then there would be 2nd stage interview in-person should you be selected.
29 days annual leave, plus Public Holidays. Income Protection, Salary Life cover and great learning and development opportunities.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Non-profit Organizations and Housing and Community Development
Customer Service Advisor employer: Wandle
Contact Detail:
Wandle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know Wandle and their mission! Research the company’s values and services so you can show genuine interest during your interview. This will help us see that you’re not just looking for any job, but that you really want to be part of our team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries and resolving complaints, it’s crucial to demonstrate your ability to listen and respond effectively. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. We love candidates who can think on their feet and come up with solutions, especially in a fast-paced environment like ours.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and serious about joining our Customer Service Team at Wandle.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in contact centres and any relevant skills that match what we’re looking for, like communication and problem-solving.
Show Your Passion: We love candidates who are genuinely excited about helping others. In your application, share why you’re passionate about customer service and how you can make a difference at Wandle.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: To ensure your application gets to us quickly, apply directly through our website. It’s the best way to make sure we see your application and can get back to you promptly!
How to prepare for a job interview at Wandle
✨Know Your Stuff
Before the interview, make sure you understand Wandle's mission and values. Familiarise yourself with their services, especially around tenancy queries and repairs. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Skills
Prepare examples from your past experience that highlight your communication, problem-solving, and IT skills. Think of specific situations where you successfully handled customer enquiries or resolved complaints. This will demonstrate your capability to thrive in a customer service environment.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the interviewer’s questions and responding thoughtfully. It’s crucial for a Customer Service Advisor role, as it shows you can empathise with customers and understand their needs.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview, where you might have to handle a customer enquiry or complaint. Stay calm, think through your responses, and remember to focus on finding solutions. This will showcase your resilience and solution-focused mindset.
