At a Glance
- Tasks: Lead the resolution of Stage 2 complaints and liaise with the Housing Ombudsman.
- Company: Join Wandle, a forward-thinking housing association focused on tenant relationships.
- Benefits: Competitive salary up to £48,000 and a chance to make a real impact.
- Other info: Opportunity to work independently and develop strong coaching skills.
- Why this job: Be a role model for exceptional service and drive standards in complaint resolution.
- Qualifications: Experience with Stage 2 complaints and knowledge of the Housing Ombudsman Code.
The predicted salary is between 48000 - 48000 £ per year.
Join Our Team as a Stage 2 and Housing Ombudsman Lead - 24 month FTC - up to £48,000
The Stage 2 and Housing Ombudsman Leads are responsible for day to day contact between Wandle and the Housing Ombudsman Service, overseeing the coordination and delivery of all Stage 2 complaints and Housing Ombudsman cases. We are focused on re-building trusted relationships with our tenants through the creation of a new team, that will drive up the standards of complaint resolution here at Wandle.
What You’ll Do
- Primary Liaison: Serve as the main contact with the Housing Ombudsman Service.
- Complaint Management: Oversee the full process for Stage 2 and Ombudsman complaints with swift, high-quality responses.
- Case Coordination: Prepare and coordinate comprehensive case files and evidence packs.
- Expert Guidance: Advise on complex, high‑risk cases and set complaint handling standards.
- Response Leadership: Lead clear, compliant responses to Ombudsman enquiries and determinations.
What We’re Looking For
- Experience: Experience handling Stage 2 or complex complaints for a Housing Association.
- Knowledge: Deep understanding of the Housing Ombudsman Code.
- Independent: Able to work independently and manage your own caseload and conflicting deadlines.
- Organised: Ability to maintain strong organisation at all times.
- Supportive: Strong coaching skills, with a desire to guide others to high levels of customer service.
Ready to make a real impact? Apply now and become a role model for exceptional service and customer care.
Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.
Stage 2 & Housing Ombudsman Lead employer: WANDLE HOUSING ASSOCIATION LIMITED
Wandle is an exceptional employer dedicated to fostering a supportive and collaborative work environment, where your expertise in handling complex complaints can truly shine. With a strong focus on employee growth and development, we offer opportunities for professional advancement while prioritising the well-being of our team members. Join us in our mission to enhance tenant relationships and drive high standards of customer service in a role that makes a meaningful impact within the community.
Contact Details:
WANDLE HOUSING ASSOCIATION LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Stage 2 & Housing Ombudsman Lead
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Stage 2 & Housing Ombudsman Lead
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at WANDLE HOUSING ASSOCIATION LIMITED
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from WANDLE HOUSING ASSOCIATION LIMITED.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show WANDLE HOUSING ASSOCIATION LIMITED that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
