Permanent - Full Time - Hybrid (2 on-site days per week) - £46,500
We are looking for a Neighbourhood Customer Service Team Leader to join our Neighbourhood Team here at Wandle!
As the Neighbourhood Customer Service Team Leader, you will lead and manage team to deliver excellent neighbourhood services to our customers.
Key responsibilities:
- Performance manage a team of Housing Officers and ensuring their ongoing development.
- Conflict resolution and de-escalation of customer concerns.
- Utilise the data we collect to drive decisions and performance.
You:
- Have proven and demonstrable Housing Management experience.
- Strong track record of performance management and driving employee capability.
- Be customer centric in your leadership approach.
- Embody collaborative working across your own team and other teams in the organisation.
- Good stakeholder management, internal and external.
- Be an effective communicator, both verbal and written.
Closing date: Sunday 13th September 2026 at 11:59pm
Shortlisting: 14th & 15th September 2026
Interviews: Week commencing 21st September 2026 (Subject to change)
Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.
#J-18808-Ljbffr
Neighbourhood Team Leader employer: Wandle Housing Association Limited.
Wandle Housing Association Limited is an exceptional employer that prioritises employee well-being and professional growth in the vibrant city of London. With a strong commitment to delivering outstanding neighbourhood services, we foster a collaborative work culture where your contributions are valued, and you have the opportunity to lead a dedicated team while enjoying the flexibility of a hybrid working model. Join us to make a meaningful impact in the community and advance your career in a supportive environment.
Contact Details:
Wandle Housing Association Limited. Recruitment Team
