At a Glance
- Tasks: Lead a team to deliver top-notch neighbourhood services and manage performance.
- Company: Join Wandle, a forward-thinking organisation focused on community and collaboration.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and stakeholder engagement.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in Housing Management and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
Permanent - Full Time - Hybrid (2 on-site days per week) - £46,500
We are looking for a Neighbourhood Customer Service Team Leader to join our Neighbourhood Team here at Wandle!
As the Neighbourhood Customer Service Team Leader, you will lead and manage team to deliver excellent neighbourhood services to our customers.
Key responsibilities
- Performance manage a team of Housing Officers and ensuring their ongoing development.
- Conflict resolution and de-escalation of customer concerns.
- Utilise the data we collect to drive decisions and performance.
You
- Have proven and demonstrable Housing Management experience.
- Strong track record of performance management and driving employee capability.
- Be customer centric in your leadership approach.
- Embody collaborative working across your own team and other teams in the organisation.
- Good stakeholder management, internal and external.
- Be an effective communicator, both verbal and written.
Closing date: Sunday 13th September 2026 at 11:59pm
Shortlisting: 14th & 15th September 2026
Interviews: Week commencing 21st September 2026 (Subject to change)
Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.
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Neighbourhood Team Leader in London employer: Wandle Housing Association Limited.
Wandle is an exceptional employer that prioritises employee development and a collaborative work culture, making it an ideal place for those looking to lead in neighbourhood services. With a hybrid working model and a focus on performance management, employees are empowered to drive positive change while enjoying a supportive environment that values customer-centric leadership. Join us to make a meaningful impact in the community while advancing your career in a dynamic team setting.
Contact Details:
Wandle Housing Association Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Team Leader in London
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We think you need these skills to ace Neighbourhood Team Leader in London
Some tips for your application 🫡
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How to prepare for a job interview at Wandle Housing Association Limited.
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