At a Glance
- Tasks: Be the first point of contact for customers, handling queries and resolving issues.
- Company: Wandle, a passionate provider of safe and affordable homes.
- Benefits: Competitive salary, full training, and a supportive work environment.
- Other info: Join a team that values empathy and teamwork.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 25185 - 28000 £ per year.
Location: Southwark, London
Salary: £29,250 + Benefits
Make a real difference every day. At Wandle, we’re passionate about providing safe, affordable homes and dependable local services. As part of our Customer Service Team, you’ll be the first point of contact for our customers—helping with everything from tenancy queries to repairs and maintenance. No two days are the same, and your role will be key in delivering exceptional service.
What you’ll do:
- Handle a variety of enquiries via phone and email
- Diagnose and book repairs
- Take payments and advise on accounts
- Support customers with tenancy and housing options
- Resolve complaints wherever possible at first contact
What we’re looking for:
- Experience in a contact centre – preferably in a Housing Association or Local Authority
- Skilled in diagnosing and prioritising repairs
- Strong communication, listening, and IT skills
- Resilient, empathetic, and solution-focused
- A team player with attention to detail
Why Wandle? We’ll provide full training and a supportive environment where you can thrive. Bring your positive attitude and commitment to great customer service and help us champion our customers every day. Apply now and be part of something that matters.
Closing Date: 29th July 2026 at 11:55pm
Shortlisting: 30th July 2026
Interviews: Week Commencing 3rd August 2026
Please note that we are unable to sponsor Visas and the successful applicant must have a valid Right to Work in the United Kingdom and be able to verify this.
Customer Service Advisor in London employer: WANDLE HOUSING ASSOCIATION LIMITED
Wandle Housing Association is an exceptional employer that prioritises employee growth and a collaborative work culture. With a hybrid working model, employees enjoy flexibility while contributing to meaningful projects that enhance cyber security across the organisation. The commitment to professional development, alongside a supportive team environment, makes Wandle a rewarding place to advance your career as a Security Analyst.
Contact Details:
WANDLE HOUSING ASSOCIATION LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WANDLE HOUSING ASSOCIATION LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WANDLE HOUSING ASSOCIATION LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WANDLE HOUSING ASSOCIATION LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at WANDLE HOUSING ASSOCIATION LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WANDLE HOUSING ASSOCIATION LIMITED!
How to prepare for a job interview at WANDLE HOUSING ASSOCIATION LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
