At a Glance
- Tasks: Provide excellent customer service and support administrative tasks for the Health and Safety team.
- Company: Join Wandle Housing Association, a growing team focused on community and customer care.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Office-based role with opportunities for training and career growth.
- Why this job: Make a positive impact while developing your skills in a friendly office atmosphere.
- Qualifications: 5 GCSEs and experience in customer service or front of house roles.
The predicted salary is between 30000 - 30000 £ per year.
This is a great opportunity to join a growing team at Wandle Housing Association. We’re looking for a proactive and customer service focused Business Support Administrator to join our front office team and provide a positive and friendly experience for our customers.
You’ll be working within the Health and Safety team alongside the other Business Support Administrator providing administrative and general office services to the organisation.
What you’ll be doing:
- Providing professional first and lasting impressions to our customers through good customer service
- Administrative tasks as needed that help support Wandle’s strategies and objectives, for example taking meeting notes
- Health, Safety and Facilities tasks such as office inspections, coordination with outsourced facilities management company, etc.
What we are looking for:
- Experience: front of house, ideally office environment; customer services
- Understand: requirement to deliver customer service to high level
- Ability: to work alone, with immediate team and with the wider organisation
- Behaviour: must be organised, cooperative, willing, approachable, calm
- Qualifications: 5 GCSEs; Either trained in First Aid at Work (3 day course) or willing to train and perform the FAW duties if needed.
Please note this role requires you to attend the office 5 days a week with flexibility offered across the team.
Please note we are unable to sponsor Visa's, so to be able to work for Wandle you must already have and be able to provide proof of your Right to Work in the United Kingdom.
Business Support Administrator in London employer: WANDLE HOUSING ASSOCIATION LIMITED
Wandle Housing Association is an exceptional employer that prioritises employee growth and a collaborative work culture. With a hybrid working model, employees enjoy flexibility while contributing to meaningful projects that enhance cyber security across the organisation. The commitment to professional development, alongside a supportive team environment, makes Wandle a rewarding place to advance your career as a Security Analyst.
Contact Details:
WANDLE HOUSING ASSOCIATION LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WANDLE HOUSING ASSOCIATION LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WANDLE HOUSING ASSOCIATION LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WANDLE HOUSING ASSOCIATION LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at WANDLE HOUSING ASSOCIATION LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WANDLE HOUSING ASSOCIATION LIMITED!
How to prepare for a job interview at WANDLE HOUSING ASSOCIATION LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
