Wandle Housing Association Limited is seeking a Permanent, Full Time Complaints Improvement Team Leader to lead and manage the Customer Resolution Officers, ensuring fair, timely and high-quality Stage 1 complaint resolutions in line with Housing Ombudsman guidance.
The role will drive a culture of learning and continuous improvement, mentoring staff, and collaborating with the Complaints Improvement Manager across the organisation to support positive customer outcomes.
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Hybrid Team Lead, Stage 1 Customer Resolutions employer: Wandle Housing Association Limited.
Wandle Housing Association Limited is an exceptional employer that prioritises employee well-being and professional growth in the vibrant city of London. With a strong commitment to delivering outstanding neighbourhood services, we foster a collaborative work culture where your contributions are valued, and you have the opportunity to lead a dedicated team while enjoying the flexibility of a hybrid working model. Join us to make a meaningful impact in the community and advance your career in a supportive environment.
Contact Details:
Wandle Housing Association Limited. Recruitment Team
